Customer Relationship Retention Specialist

3 days ago


Manchester, United Kingdom Johnson Controls, Inc. Full time
Job Description:
JOB TITLE: Customer Account Support Co-ordinator

We are seeking an experienced professional to join our team as a Customer Account Support Co-ordinator. The successful candidate will be responsible for maintaining and enhancing customer relationships, working closely with the retention team to ensure seamless communication and efficient account management.

As a key member of our service operations team, you will play a crucial role in ensuring that customer needs are met promptly and effectively. Your excellent communication skills, attention to detail, and ability to work well under pressure will make you an asset to our organization.

About the Role:
- Serve as the main contact for retentions-related admin tasks across various communication channels
- Manage customer account updates, including cancellations and retentions
- Support internal processes and suggest efficiency improvements
- Promote our brand by providing accurate information on products, policies, and procedures
- Assist Team Leader activities as needed

Requirements:
- 'Customer first' attitude with excellent customer service and objection-handling skills
- Excellent interpersonal skills and workload management to achieve KPIs
- Familiarity with CBS/JDE/SMS/Salesforce is a plus

With your exceptional organizational skills, positive attitude, and passion for delivering excellent customer service, you will thrive in this dynamic and rewarding environment. We offer a competitive salary of approximately $55,000 - $65,000 per year, commensurate with experience.

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