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Client Growth and Retention Specialist
3 weeks ago
Job Description
We are seeking a highly motivated and experienced Client Growth and Retention Specialist to join our team of Customer Success Managers. In this role, you will be responsible for driving customer growth and retention by building and maintaining strong relationships with our clients. Your primary objective will be to ensure that our clients achieve their business goals through our products and services.You will be working closely with cross-functional teams to develop and implement customized solutions to meet client needs, conduct regular business reviews, and identify opportunities for improvement. Your ability to communicate effectively, build trust, and provide excellent customer service will be essential in achieving success in this role.
Key Responsibilities:
- Develop and maintain strong relationships with clients to drive business growth and retention.
- Collaborate with cross-functional teams to develop and implement customized solutions to meet client needs.
- Conduct regular business reviews to understand client needs and identify opportunities for improvement.
Estimated Salary: £55,000 - £70,000 per annum, depending on experience and qualifications.
Benefits:
- A competitive salary package.
- Ongoing training and development opportunities.
- A dynamic and supportive team environment.