Retention and Growth Manager

5 days ago


Manchester, United Kingdom SafetyCulture Full time
About the Role

We're seeking an experienced Retention and Growth Manager to join our UKIMEA Customer Success organisation. As a key member of our team, you'll play a pivotal part in refining our customer success strategy and ensuring the delivery of a world-class experience to SafetyCulture customers.

  • Manage and lead a team to deliver against quarterly targets around retention, net growth, and platform adoption.
  • Help the team refine and execute a customer success approach that aligns with SafetyCulture's business goals, concentrating on customer retention, expansion, and advocacy.
  • Monitor and track essential customer success indicators, delivering regular reports to leadership on team performance, customer health, and retention.

We offer a competitive salary of £70,000 - £90,000 per annum, flexible working arrangements, and a comprehensive benefits package, including equity with high growth potential, wellbeing initiatives, and access to professional training and development opportunities.



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