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Pensions Support Specialist

2 months ago

Boston, Lincolnshire, United Kingdom Lincolnshire Housing Partnership (LHP) Full time £25,403
Job Title: Money Support Advisor

Lincolnshire Housing Partnership (LHP) is seeking a skilled Money Support Advisor to join their successful Income Recovery Team in Boston. As a key member of the team, you will play a vital role in assisting the Income officers in the collection of income by providing a comprehensive support service to customers in the collection of arrears and dealing with customer enquiries.

Key Responsibilities:
  • Manage a portfolio of cases and support customers in arrears, including setting up basic bank accounts and maintaining clear and concise case records.
  • Ensure legal compliance of all LHP policies and procedures in the income recovery process, maximizing income to achieve and exceed business plan targets and upper quartile performance.
  • Establish, maintain, and foster positive working relationships with customers, local courts, and stakeholders, internal and external agencies to ensure customers can access available services that will assist them in managing their homes and contributing to their communities.
  • Signpost more complex cases internally to the Benefit Officer or to other external agencies that can provide the relevant support where appropriate.
Requirements:
  • Microsoft Office skills
  • Effective partnership working skills, including relationship building, negotiation, and influencing
  • Experience working within a housing or public sector environment
  • Knowledge or experience of applying income recovery procedures and the application of legislation through legal enforcement processes
About Lincolnshire Housing Partnership:

LHP is a local housing association with their roots firmly fixed in their Grimsby and Boston communities, many of their colleagues were born in the same areas that they serve. They offer a range of benefits, including discounted shopping vouchers, opportunities to learn new skills, a superb employer salary sacrifice pension scheme, and a family-friendly agile working policy.