Front of House Coordinator

5 days ago

Altrincham, Trafford, United Kingdom Macro Full time £24,960

Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Front of House Coordinator. This role will be the first point of contact for our visitors and staff, embodying our commitment to exceptional service and operational excellence.

Main Responsibilities

  • Meet and greet staff and visitors to the building.
  • Support and facilitate events and meetings within the building.
  • Supervise suppliers and contractors on site.
  • Act as an information source for general enquiries from staff and visitors.
  • Be the face of the Company for all visitors, following a consistent approach at all times and being proactive in dealing with ad hoc client requests.
  • Assist in collating data for monthly reports and KPI figures.
  • Assist in actioning and resolving queries regarding invoicing, purchase orders, and general accounting.
  • Carry out basic building management responsibilities, including weekly fire alarm tests and basic legionella checks, and other health and safety related responsibilities.
  • Assist with car park management.
  • Perform any other ad hoc duties commensurate with position and salary range.

Requirements

  • Previous experience as a front of house receptionist or customer service role.
  • Excellent communication and interpersonal skills.
  • Strong commitment to delivering exemplary customer service.
  • Strong ability to build rapport and strong working relationships to encourage a supportive working environment.
  • Experience handling difficult customers.
  • Ability to adapt to different priorities quickly and maintain good attention to detail to ensure image and standards are maintained.
  • IT proficiency with an accounting bias preferred.
  • Understanding of basic building management regimes and problems.
  • First aid trained or willing to learn.
  • Confident and well-presented.

Annual Salary

£ 24,960 GBP.

Macro is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria below, please apply as you may still be suitable for this role or another role within our organisation. Should you require any adjustments to assist during the application/hiring process, please do make us aware.

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