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Front of House Coordinator

2 months ago

Altrincham, Trafford, United Kingdom Macro Full time

Job Title: Front of House Coordinator

Job Summary:

We are seeking a highly organized and customer-focused individual to join our team as a Front of House Coordinator. This role will be the first point of contact for our visitors and staff, embodying our commitment to exceptional service and operational excellence.

Main Responsibilities:

  • Meet and greet staff and visitors to the building, providing a warm and welcoming atmosphere.
  • Support and facilitate events and meetings within the building, ensuring seamless logistics and coordination.
  • Supervise suppliers and contractors on site, maintaining a high level of professionalism and attention to detail.
  • Act as an information source for general enquiries from staff and visitors, providing accurate and timely responses.
  • Be the face of the company for all visitors, adhering to a consistent approach and proactive in dealing with ad hoc client requests.
  • Assist in collating data for monthly reports and KPI figures, ensuring accuracy and attention to detail.
  • Assist in actioning and resolving queries regarding invoicing, purchase orders, and general accounting, maintaining confidentiality and discretion.
  • Carry out basic building management responsibilities, including weekly fire alarm tests and basic legionella checks, ensuring compliance with health and safety regulations.
  • Assist with car park management, ensuring a safe and efficient parking experience.
  • Perform any other ad hoc duties commensurate with position and salary range.

Requirements:

  • Previous experience as a front of house receptionist or customer service role.
  • Excellent communication and interpersonal skills, with a strong commitment to delivering exemplary customer service.
  • Strong ability to build rapport and strong working relationships to encourage a supportive working environment.
  • Experience handling difficult customers, with a calm and professional demeanor.
  • Ability to adapt to different priorities quickly and maintain good attention to detail to ensure image and standards are maintained.
  • IT proficiency with an accounting bias preferred.
  • Understanding of basic building management regimes and problems.
  • First aid trained or willing to learn.
  • Confident and well-presented.

Salary: £24,960 GBP per annum.

About Macro: We are an inclusive employer, welcoming interest from a diverse range of candidates. We encourage applications from individuals who may not meet all of the criteria but possess the skills and qualities required for the role. If you require any adjustments to assist during the application or hiring process, please do not hesitate to contact us.