Front of House Team Lead

4 days ago

Altrincham, Trafford, United Kingdom Loungers Full time

Front of House Supervisor Opportunity

We're looking for a skilled and motivated Front of House Supervisor to join our team at Loungers. As a key member of our management team, you'll be responsible for delivering exceptional customer service and supporting the team to maintain high standards.

Key Responsibilities:

  • Lead by example, setting the pace high for the team to ensure excellent customer service and efficient operations.
  • Support the management team in maintaining high standards and driving sales growth.
  • Ensure all staff are trained and equipped to deliver exceptional customer service.

What We Offer:

  • Tips shared equally across the team, based on hours worked.
  • Paid breaks.
  • Staff food on every shift, regardless of hours worked.
  • 50% discount on food in all of our brands from day one.
  • 28 days holiday (inclusive of Bank Holidays) pro rata.
  • Competitions and incentives.
  • Christmas and Boxing Day off.
  • The best staff party - Loungefest.
  • Emotional and practical support via the Licenced Trade Charity.
  • Power over your pay with Wagestream.
  • Company pension scheme.
  • Long service awards.
  • Great opportunity for personal development and career progression in a fast-growing business.

Requirements:

  • You'll be an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, cafés or coffee shops.
  • You'll have experience of working in a bar environment with serving freshly made food and drinks preparation.
  • You'll have a natural talent and passion for hospitality.
  • You'll be extremely driven and relentless at overcoming challenges or obstacles.
  • You'll have good literacy skills alongside excellent attention to detail to support reporting on KPIs.
  • You'll have good communication skills with the ability to build rapport and trust.
  • You'll be a self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
  • You'll have strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.

If you're passionate about delivering exceptional customer service and have the skills and experience to thrive in a fast-paced environment, we'd love to hear from you

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