Customer Service Liaison

4 weeks ago


Poole, Poole, United Kingdom RNLI Full time

About the Role

The RNLI is seeking a highly skilled Customer Service Liaison to join their team. As a key member of the fundraising team, you will be responsible for building and maintaining relationships with supporters and enquirers.

Key Responsibilities

  • Receiving and making calls to supporters and enquirers using excellent customer service skills
  • Maintaining a working knowledge of processes and systems to deliver support in a fast-paced environment
  • Providing a professional, speedy, and appropriate response to supporter inquiries
  • Meeting engagement and stewardship targets to agreed deadlines and deliver against performance indicators and service level agreements

About You

To be successful in this role, you will have a background in customer service, excellent communication skills, and a positive can-do attitude. You will also have experience of working in a pressurised and varied environment.

Requirements

  • GCSE standard in English or equivalent
  • NVQ Level 2 Customer Service skills or equivalent (desirable)
  • Proven customer service skills, including telephone and administration experience
  • Contact Centre experience desirable
  • Experience of working in an office-based environment
  • Experience of working in a fundraising environment would be beneficial, as would working knowledge of databases

About the RNLI

The RNLI is a charity that saves lives at sea. Our purpose is simple, and our crews have been risking their lives to save those who are in danger of drowning since the 19th century.



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