Customer Service Liaison Officer
2 weeks ago
About the Role
The Supporter Experience Officer will be responsible for maintaining a high level of customer service, responding to supporter inquiries, and building relationships with RNLI supporters. This role requires a strong understanding of customer service principles and excellent communication skills.
Key Responsibilities
- Provide exceptional customer service, responding to supporter inquiries in a timely and professional manner
- Build and maintain relationships with RNLI supporters, identifying opportunities to increase engagement and donations
- Work closely with the fundraising team to develop and implement strategies to increase supporter engagement and donations
- Monitor and analyze supporter feedback, using this information to inform and improve supporter experience
About You
To be successful in this role, you will need to have a background in customer service, excellent communication skills, and a strong understanding of customer service principles. You will also need to be proactive, able to work in a fast-paced environment, and have a positive attitude.
Requirements
- GCSE standard in English, or equivalent
- NVQ Level 2 Customer Service skills, or equivalent
- Proven customer service skills, with experience of working in a pressurised and varied environment
We Offer
The RNLI is a dynamic and supportive team, and as a Supporter Experience Officer, you will have the opportunity to make a real difference in the lives of our supporters. If you are passionate about customer service and fundraising, we encourage you to apply for this exciting role.
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