Customer Service Representative

1 month ago


Poole, Poole, United Kingdom RNLI Full time

As a Customer Experience Officer at RNLI, you will be responsible for delivering exceptional customer service to our supporters and online shop customers. Your key objectives will include:

  1. Receiving and making calls to build relationships with our supporters and customers.
  2. Meeting engagement and stewardship targets to agreed deadlines and delivering against performance indicators and service level agreements.
  3. Providing versatile and flexible support to the wider experience team, learning new tasks and adapting to changing priorities.
  4. Opening and preparing post, updating databases accurately, and ensuring seamless communication with colleagues.

To succeed in this role, you will need:

  1. Educated to GCSE standard, with a strong focus on English language skills.
  2. Proven customer service skills, with experience in telephone and administration.
  3. A background in office-based work, with a willingness to learn and adapt.
  4. Experience in fundraising would be beneficial, as would knowledge of databases.

At RNLI, we value our team members' skills and experience, and we offer comprehensive training to ensure your success in this role.



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