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Medical Receptionist
2 months ago
Nantwich Health Centre is seeking a highly skilled and motivated individual to fill the role of Medical Receptionist. As a key member of our team, you will be responsible for providing exceptional patient care and administrative support to ensure the smooth operation of our health centre.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will be responsible for greeting patients, answering phone calls, and managing patient records with accuracy and attention to detail.
We are looking for someone who is passionate about delivering high-quality patient care and is committed to maintaining a positive and welcoming environment for all patients and staff.
Key Responsibilities
- Provide exceptional patient care and support to patients, families, and staff.
- Manage patient records with accuracy and attention to detail.
- Answer phone calls and respond to patient inquiries in a timely and professional manner.
- Coordinate appointments and manage the flow of patients into consulting/treatment rooms.
- Maintain a clean and organized reception area, including the waiting room and public areas.
- Process prescription requests and advise patients of relevant charges for private services.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover.
- Monitor and maintain patient confidentiality at all times.
Requirements
- Minimum 2 years customer service/reception/administration experience.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- High level of accuracy and attention to detail.
- Ability to maintain patient confidentiality at all times.
About Us
Nantwich Health Centre is a family-friendly practice consisting of 8 GPs, 2 Practice Nurses, 1 GP Assistant, and 1 Health Care Assistant. We are committed to providing high-quality patient care and are looking for someone who shares our values and is passionate about delivering exceptional patient care.
