Medical Administrative Assistant
3 days ago
About the Role
We are seeking a highly skilled and motivated Medical Receptionist to join our team at Nantwich Health Centre. As a Medical Receptionist, you will be responsible for ensuring the smooth day-to-day operation of the practice and providing exceptional patient service.
Main Responsibilities
- Welcoming and dealing with patients in a positive and friendly manner.
- Answering inbound calls and booking appointments using the EMIS system.
- Dealing with patients' queries and requests over the telephone and at the front desk.
- Liaising with GPs and clinicians in an organised and competent manner.
- Liaising with external services, such as hospitals, care homes, pharmacies, and community services.
- Maintaining and updating computerised medical records, showing excellent attention to detail.
- Maintaining patient and practice confidentiality.
Requirements
- Excellent customer service skills and the ability to build rapport with patients and staff.
- Passionate and motivated with a solid work ethic.
- Good IT skills and experience with computerised systems.
- Excellent communication skills and the ability to work well under pressure.
- Minimum 2 years customer service/administration experience.
- NHS experience desirable.
What We Offer
We offer a competitive salary and a comprehensive benefits package, including opportunities for training and development. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional patient service, we would love to hear from you.
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