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Medical Office Coordinator

2 months ago

Nantwich, Cheshire East, United Kingdom Nantwich Health Centre Full time
{"Job Summary": "Nantwich Health Centre is seeking a highly skilled and enthusiastic Medical Receptionist to join our team. The successful candidate will be responsible for providing exceptional patient care and administrative support in a fast-paced environment.", "Key Responsibilities": "
  • Welcome and deal with patients in a positive and friendly manner.
  • Answer inbound calls and book appointments using the EMIS system.
  • Deal with patient queries and requests over the telephone and at the front desk.
  • Liaise with GPs and clinicians in an organised and competent manner.
  • Liaise with external services such as hospitals, care homes, pharmacies and community services.
  • Maintain and update computerised medical records, showing excellent attention to detail.
  • Maintain patient and practice confidentiality.
", "Requirements": "
  • Be able to build rapport with patients and all members of the team.
  • Passionate and motivated.
  • Good IT skills.
  • Excellent communication skills.
  • Minimum 2 years customer service / reception / administration experience.
  • NHS experience desirable.
", "About Us": "We are a family-friendly practice consisting of 8 GPs, 2 Practice Nurses, 1 GP Assistant and 1 Health Care Assistant. This Practice can be very busy, so we require someone with a solid work ethic, adaptable and willing to go the extra mile.", "Job Responsibilities": "
  • Provide and promote efficient and effective delivery of high-quality reception, administrative and secretarial support to all service users, colleagues, and patients.
  • Liaise directly with patients/visitors to ensure they are routed to the most appropriate service to meet their requirements.
  • Process prescription requests.
  • Advise patients of relevant charges for private services, accept payment and issue receipt.
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover.
  • Monitor flow of patients into consulting/treatment rooms.
  • Open the reception area and public waiting area at the start of the day.
  • Ensure reception and waiting areas are kept neat and tidy.
  • Secure premises at the end of the day.
  • Ensure accurate and precise coding is input on computer records for all patients.
  • Ensure all incoming correspondence is filed in the correct record.
  • Scan daily post and attach to patient medical records appropriately.
  • Perform any other duties necessary for the efficient running of the practice.
", "Person Specification": "
  • Minimum 2 years customer service / reception / administration experience.
  • NHS experience desirable.
", "Contact Information": ""}