Customer Support Officer

3 months ago

Nantwich, United Kingdom Ableworld UK Ltd Full time

**Job Title**:Customer Support Officer/Administrator

**Hours**:9:00am - 5:00pm (5 days over 6 on a flexible rota basis)

**Salary**:£21,000 (plus company bonus of up to 20% of monthly salary, circa £25,000 pa)

**Location**:Head Office at Stapeley, Nantwich Cheshire CW5 7JW

**GET SATISFACTION FROM HELPING PEOPLE KEEP THEIR INDEPENDENCE**

Ableworld is the leading Mobility and Stairlift Retailer in the country. We have reached this position by being very ethical in our approach to our customers and by providing excellent customer service. Ableworld was formed in 2000 and has since grown to be the leading retailer in the field. We have fourteen of our own stores, based mainly in the North West but also have a strong franchise brand which spreads the length of the UK.

Due to our continued expansion, Ableworld is looking for extra Customer Support Officers within our Engineer Support Team, based at our Head Office in Nantwich. You will be assisting our customers with all their needs regarding the care and maintenance of the products they have purchased, arranging and monitoring all aspects of repair and service of these important products.

**Duties will include, but not limited to**:

- Liaising with engineers to receive regular updates of all work carried out
- Contact with Suppliers for spare part prices, ordering these parts and liaising with customers on lead times and prices
- Providing telephone helpline support and basic self-help fault finding, prior to an engineer’s visit
- Planning engineers’ diaries and all appointments realistically and accurately
- Communicating and coordinating with internal departments
- Keeping accurate records of the above actions with our user-friendly computer systems

**Key skills - you will need to**:

- Be a committed and enthusiastic member of the Ableworld team
- Have good communication skills both verbally and written
- Have strong listening skills with an ability to understand our customers’ needs
- Be able to think creatively with good problem-solving skills
- Be able to multitask effectively
- Be comfortable with basic Microsoft systems such as Excel, Word and Outlook
- Be flexible and able to use your initiative with a high attention to detail and accuracy

A DBS disclosure will be required for this position (for which Ableworld will meet the cost).

**We will Offer You**:
We believe that by providing our employees with a comprehensive package that includes training, competitive compensation, and performance-driven bonuses, we can create a workplace culture that fosters growth, innovation, and excellence. We are committed to investing in our employees and providing them with the support they need to succeed in their roles.

**Employee Benefits**

As an employee of our company, you are entitled to a range of benefits that we believe will make your experience working with us more enjoyable and rewarding. Here are some of the benefits that we offer:
- **Paid Holidays**:
We offer 5.6 weeks of paid holiday per year, which includes bank and public holiday allowance. This entitlement increases with your length of service.

**Birthday Off**:
Once you have completed two years of service, you are entitled to take your birthday off as an extra day of paid leave.

**Company Pension Scheme**:
We offer a contributable company pension scheme to all our employees, helping you to save for your future.

**Store Discount**:
As an employee, you and your immediate family members are entitled to a 20% discount on all items in our stores.

**Confidential Counselling and Advice Line**:
We understand that life can be difficult at times, so we offer a 24/7 confidential counselling and advice line that you can access any time you need support.

**Company Events**:
We hold regular company events throughout the year to celebrate our successes and bring our employees together.

**Cycle to Work Scheme**:
We encourage our employees to be environmentally conscious and offer a cycle to work scheme, allowing you to purchase a bike at a discounted rate and pay for it through your salary.

We hope that these benefits demonstrate our commitment to our employees and make your experience working with us a positive one.

**To apply**:
Thank you for your interest in our company and we wish you the best of luck in your job search.

**Salary**: £21,000.00-£25,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Nantwich: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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