Customer Service Administrator
7 months ago
Business Overview:
Genus is an agricultural biotechnology pioneer. We are a global FTSE 250 company, headquartered in the UK,
and listed on the London Stock Exchange. Genus PLC has a presence in over 70 countries and a global workforce
of over 3,000 employees and growing. We are a worldwide leader in porcine and bovine animal genetics,
partnering with farmers to transform how we nourish the world - a mission that is important to a sustainable
future.
Our vision is clear**:_Pioneering animal genetic improvement to help nourish the world._**
Role Overview:
An exciting opportunity has arisen for a GB Customer Services Administrator to work within our Stapeley Head office in Nantwich, Cheshire. This role is meant as temporary maternity cover.
- Be computer literate, with excellent keyboard skills. A working knowledge of ERP system D365 would be advantageous.
- Previous experience working within a customer service/administration environment is desirable.
- Possess good listening skills and very polite telephone manner (essential). To provide Customer Service Excellence to all our customers/staff.
- Have a keen eye for detail and an organised, methodical approach to their work.
- Ability to keep abreast of latest information about Genus products and services
Essential Duties and Responsibilities:
- Assisting and supporting GB Field Sales and Support Staff with tablet devise help & support, providing vital customer information from D365 System over the phone.
- Liaising closely with GB Customer Accounts, Dairy/Beef product Mangers, Supply Chain Team & warehouses.
- Taking Ownership, Handling, recording and investigating customer enquiries and complaints through to end by calling/writing to customer with resolution, enquiring with appropriate personnel as necessary.
- Being responsible for your own sales territory area and completing monthly tasks to deadline. Liaising closely with the sales staff/managers & directors within that territory team in order to complete them.
The role is predominantly inbound phoned based, and you will spend approximately three quarters of your time each day taking enquiries from Genus Sales Staff (70%) and Genus customers (30%).
Equal Employment Opportunities:
Genus is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.
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