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Customer Support Administrator

7 months ago

Nantwich, United Kingdom Ableworld UK Ltd Full time

**Position**: Customer Support Administrator

**Hours**: 9:00am-5.00pm (5 days over 6 on a flexible rota basis)

**Type**: Permanent, Full-time

**Salary**:£21,500 - per annum (circa £25,500 pa+ after bonuses)

**Areas**:Stapeley, Nantwich CW5 7JW

**GET SATISFACTION FROM HELPING PEOPLE KEEP THEIR INDEPENDENCE**:
An exciting opportunity has arisen for a Customer Support Administrator in our busy ever growing stairlift department at our Head Office in Stapeley, Cheshire. Reporting to the Stairlift Manager, you will be able to work accurately and prioritise work effectively. There will be opportunities to grow and progress within the Company.

**Duties will include**:

- Liaising with customers and helping with general enquiries regarding stairlifts and products
- Organising quotations for customers and scheduling Engineer’s diaries accordingly
- Following-up quotations ensuring customers have all relevant information required
- Providing a telephone support and basic self-help fault finding, prior to an engineers visit
- Arranging visits for breakdowns and general maintenance, liaising with Engineers and plotting diaries accordingly
- Retaining accurate records of the above actions with our user-friendly computer systems
- Communicating and coordinating with internal departments

**Skills and Experience**:

- Good communication skills with _excellent attention to detail_
- Be comfortable with basic Microsoft systems such as Excel, Word, Outlook
- Be a proactive problem solver who is confident in engaging with all levels of staff
- Be an excellent team player and have the ability to work under strict deadlines.
- Be flexible, adaptable and able to multi-task to work on a variety of tasks simultaneously

Ableworld is the country’s leading retailer in a rapidly growing Mobility and Homecare sector. We offer a range of homecare and mobility products to our customers at an affordable price, leading to greater independence and improved quality of life. We have 36 stores, including Franchises, spreading the length of the country and we are continually growing with more new stores opening this year.

A DBS disclosure will be required for this position (for which Ableworld will meet the cost).

**We will Offer You**:
We believe that by providing our employees with a comprehensive package that includes training, competitive compensation, and performance-driven bonuses, we can create a workplace culture that fosters growth, innovation, and excellence. We are committed to investing in our employees and providing them with the support they need to succeed in their roles.

**Employee Benefits**

As an employee of our company, you are entitled to a range of benefits that we believe will make your experience working with us more enjoyable and rewarding. Here are some of the benefits that we offer:
- **Paid Holidays**:
We offer 5.6 weeks of paid holiday per year, which includes bank and public holiday allowance. This entitlement increases with your length of service.

**Birthday Off**:
Once you have completed two years of service, you are entitled to take your birthday off as an extra day of paid leave.

**Company Pension Scheme**:
We offer a contributable company pension scheme to all our employees, helping you to save for your future.

**Store Discount**:
As an employee, you and your immediate family members are entitled to a 20% discount on all items in our stores.

**Confidential Counselling and Advice Line**:
We understand that life can be difficult at times, so we offer a 24/7 confidential counselling and advice line that you can access any time you need support.

**Company Events**:
We hold company events throughout the year to celebrate our successes and bring our employees together.

**Cycle to Work Scheme**:
We encourage our employees to be environmentally conscious and offer a cycle to work scheme, allowing you to purchase a bike at a discounted rate and pay for it through your salary.

We hope that these benefits demonstrate our commitment to our employees and make your experience working with us a positive one.

**To apply**:
Thank you for your interest shown in Ableworld UK, we wish you the best of luck.

**Job Types**: Full-time, Permanent

**Salary**: £21,500.00-£25,500.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: SLAdm.H/O