Customer Service Advisor

7 months ago


Nantwich, United Kingdom Joseph Heler Full time

Hidden away in the heart of the Cheshire countryside, near the market town of Nantwich, lies the Joseph Heler family dairy on Laurels Farm. It is here that our team of expert cheese makers produce classic British regional cheese to time-honoured recipes..

Our people are at the centre of the business with their passion, drive and determination to complete and improve processes continually. A vacancy has arisen within our Supply Chain Team in the role of Customer Service Advisor, the role will focus on the following responsibilities:

- Process customer orders (Manual or EDI) in a timely and accurate manner
- Provide excellent customer service at all times
- Demonstrate a strong working knowledge of all products (production) and services (Planning)
- Liaise with internal departments to resolve queries on order amendments and execution. Providing timely and accurate feedback to customers as appropriate.
- Use computer systems to manage dispatch schedules (including records of all inbound and outbound products) with 3rd party logistic and warehouse providers.
- Be Yourself - let your passion and your personality be a part of your work
- Be Inquisitive - Challenge each other to find new ways of working
- Be Collaborative - Work together as a team
- Take Ownership - Own and take responsibility-ask what can I do?
- Be Better - Seek continuous improvement to maximise our potential

**Job Types**: Full-time, Permanent

Pay: Up to £29,500.00 per year

Work Location: In person



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