Complaint Resolution Specialist

Complaint Resolution Specialist

At Diligenta, we're committed to delivering exceptional customer service to millions of customers across the UK. As a Complaint Resolution Specialist, you'll play a vital role in ensuring that our customers receive the highest level of service, even in challenging situations.

Key Responsibilities:

• Handle customer complaints with empathy and professionalism.
• Ensure timely resolution of issues while maintaining high customer satisfaction.
• Collaborate with other departments to address and resolve customer concerns.
• Keep accurate records of customer interactions and outcomes.

What We Offer:
• Full training to equip you with the skills and knowledge necessary to excel in your role as a Complaint Resolution Specialist.
• A structured career pathway with clear milestones to monitor your growth and development.
• A competitive salary and guaranteed pay increase upon completing our 12-week course.
• A comprehensive set of people policies that support the moments that matter in life, such as Carer's Leave, Foster Leave, Fertility Leave, and Retirement Leave.
• A generous holiday package, including 31 days of holiday per year, including bank holidays, and an annual volunteering day.
• An annual discretionary bonus scheme and contributory pension scheme.
• Employee wellbeing programs, including a mini annual health check, nutritional advice, and second medical opinions.
• Exclusive employee discounts on a variety of goods and services.

About Us:

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time.

Customer Service Development Program

Are you looking to advance your career in customer service? Do you have a passion for delivering exceptional service to customers? If so, our Customer Service Development Program is the perfect opportunity for you.

Key Responsibilities:

• Handle customer complaints with empathy and professionalism.
• Ensure timely resolution of issues while maintaining high customer satisfaction.
• Collaborate with other departments to address and resolve customer concerns.
• Keep accurate records of customer interactions and outcomes.

What We Offer:
• Full training to equip you with the skills and knowledge necessary to excel in your role as a Customer Service Representative.
• A structured career pathway with clear milestones to monitor your growth and development.
• A competitive salary and guaranteed pay increase upon completing our 12-week course.
• A comprehensive set of people policies that support the moments that matter in life, such as Carer's Leave, Foster Leave, Fertility Leave, and Retirement Leave.
• A generous holiday package, including 31 days of holiday per year, including bank holidays, and an annual volunteering day.
• An annual discretionary bonus scheme and contributory pension scheme.
• Employee wellbeing programs, including a mini annual health check, nutritional advice, and second medical opinions.
• Exclusive employee discounts on a variety of goods and services.

About Us:

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time.

Complaint Handling Professional

As a Complaint Handling Professional, you'll play a vital role in ensuring that our customers receive the highest level of service, even in challenging situations.

Key Responsibilities:

• Handle customer complaints with empathy and professionalism.
• Ensure timely resolution of issues while maintaining high customer satisfaction.
• Collaborate with other departments to address and resolve customer concerns.
• Keep accurate records of customer interactions and outcomes.

What We Offer:
• Full training to equip you with the skills and knowledge necessary to excel in your role as a Complaint Handling Professional.
• A structured career pathway with clear milestones to monitor your growth and development.
• A competitive salary and guaranteed pay increase upon completing our 12-week course.
• A comprehensive set of people policies that support the moments that matter in life, such as Carer's Leave, Foster Leave, Fertility Leave, and Retirement Leave.
• A generous holiday package, including 31 days of holiday per year, including bank holidays, and an annual volunteering day.
• An annual discretionary bonus scheme and contributory pension scheme.
• Employee wellbeing programs, including a mini annual health check, nutritional advice, and second medical opinions.
• Exclusive employee discounts on a variety of goods and services.

About Us:

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time.

Trainee Customer Advocate

Are you looking to start your career in customer service? Do you have a passion for delivering exceptional service to customers? If so, our Trainee Customer Advocate program is the perfect opportunity for you.

Key Responsibilities:

• Handle customer complaints with empathy and professionalism.
• Ensure timely resolution of issues while maintaining high customer satisfaction.
• Collaborate with other departments to address and resolve customer concerns.
• Keep accurate records of customer interactions and outcomes.

What We Offer:
• Full training to equip you with the skills and knowledge necessary to excel in your role as a Customer Service Representative.
• A structured career pathway with clear milestones to monitor your growth and development.
• A competitive salary and guaranteed pay increase upon completing our 12-week course.
• A comprehensive set of people policies that support the moments that matter in life, such as Carer's Leave, Foster Leave, Fertility Leave, and Retirement Leave.
• A generous holiday package, including 31 days of holiday per year, including bank holidays, and an annual volunteering day.
• An annual discretionary bonus scheme and contributory pension scheme.
• Employee wellbeing programs, including a mini annual health check, nutritional advice, and second medical opinions.
• Exclusive employee discounts on a variety of goods and services.

About Us:

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time.

Complaint Resolution Expert

As a Complaint Resolution Expert, you'll play a vital role in ensuring that our customers receive the highest level of service, even in challenging situations.

Key Responsibilities:

• Handle customer complaints with empathy and professionalism.
• Ensure timely resolution of issues while maintaining high customer satisfaction.
• Collaborate with other departments to address and resolve customer concerns.
• Keep accurate records of customer interactions and outcomes.

What We Offer:
• Full training to equip you with the skills and knowledge necessary to excel in your role as a Complaint Resolution Expert.
• A structured career pathway with clear milestones to monitor your growth and development.
• A competitive salary and guaranteed pay increase upon completing our 12-week course.
• A comprehensive set of people policies that support the moments that matter in life, such as Carer's Leave, Foster Leave, Fertility Leave, and Retirement Leave.
• A generous holiday package, including 31 days of holiday per year, including bank holidays, and an annual volunteering day.
• An annual discretionary bonus scheme and contributory pension scheme.
• Employee wellbeing programs, including a mini annual health check, nutritional advice, and second medical opinions.
• Exclusive employee discounts on a variety of goods and services.

About Us:

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time.

---