Complaints Handler

5 months ago

Peterborough, United Kingdom Diligenta Full time

**Complaints Handler** Starting at £25,000 per year**

**Monday to Friday, Flexible between, 8am**:

- **6pm**

**37.5 hours per week**

**Lynch Wood, Peterborough, PE2 6FY**

**Summary of the role**:
Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call. With multiple positions available due to our growing partnership with Phoenix, you'll enjoy flexible working hours with no evening or weekend shifts. Located at Lynch Wood, with free on-site parking and excellent transport links, we offer flexibility to suit your work-life balance. A successful complaint handler is compassionate and caring, coupled with a strong ambition for career development.

**Benefits**:

- We offer 31 days holiday (including bank holidays)
- An annual discretionary bonus scheme
- A contributory company pension scheme
- Excellent employee wellbeing and assistance support programmes
- A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods, and financial services
- Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).

**What we're looking for**:

- Strong customer service experience is **required**.
- Experience of investigating the root cause of issues and using sound judgement to provide effective and empathetic resolutions
- **Teamwork - **We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
- **Listening and communication **skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
- Someone who can quickly understand the customer need and place a real focus on **resolving issues and queries **effectively and empathetically.
- Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.

**About us**:
Here at Diligenta, we are proud to be the single largest provider of outsourced third-party administration services to the UK Life & Pensions market and today we service 7 clients and their 18 million customers. Our vision is to be the ‘Customer Experience Partner’ for our clients and our strategy is to differentiate ourselves in the market by being a truly technology led business with the support of our parent TCS. We impact peoples’ lives every day, be it helping pay for a loved one’s funeral or providing someone with their pension funds for a happy retirement.

Job Reference: DGENTA01936

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