Complaints Handler
5 months ago
**Complaints Handler - Peterborough** Starting at £25,000 per year**
**Monday to Friday, 9am-5pm, 37.5 hours per week**
**Lynch Wood, Peterborough, **PE2 6FY**
Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the ‘best in-class’ platform-based Life and Pensions Administration Service provider.
**Summary of the role**:
- Due to the growth of our partnership with Phoenix, we will be **recruiting multiple Complaints Handlers each month** throughout the year.
- We are based on the grounds of Lynch Wood, just outside the city centre, with free on-site parking and well connected via local trains and buses. Easily accessible by train or bus and car parking is available nearby.
- Our standard working hours are Monday-Friday between 9am and 5pm, so no evening or weekend shifts that impact on your family and social lives
- Flexible hours are available to suit your availability, work life balance and wellbeing.
- Salary for the role starts at £25,000 per annum.
**Benefits**:
- We offer 31 days holiday (including bank holidays)
- Eligibility for an annual discretionary bonus scheme
- A contributory company pension scheme
- Excellent employee wellbeing and assistance support programmes
- A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services
- Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).
**What you'll be doing**:
At Diligenta, we live and breathe exceptional customer service and as one of our Complaint Handlers you will be an integral part in the delivery of this. As the face of our company, you'll be representing our brand and ensuring that no matter how our customer feels when they call, they'll put the phone down relieved or satisfied. Due to the nature of the role, we are looking for compassionate and caring individuals that have a drive for personal and career development.
**What we're looking for**:
- **Previous experience dealing with Complaints or in life and pensions services is required**:
- **Teamwork -** We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
- **Listening and communication** skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
- Someone who can quickly understand the customer need and place a real focus on **resolving issues and queries** effectively and empathetically.
- Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.
**About Diligenta**
Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our focus is providing efficient operations and delighting customers for our clients, with migration of policies onto our industry-leading BaNCS platform as our unique selling point. We provide services to one in four of the UK population and to customers of some of the biggest names in financial services, administering more than 23 million policies.
Our aim is to be acknowledged as the ‘best in-class’ platform based Life and Pensions Administration Service provider and drive a culture that is founded on positive change, diversity and people development. We aim to solve problems clients can’t solve themselves, so they choose us to solve them. That means we’re different, with a distinct personality.
Providing an excellent customer experience is at the heart of everything we do so we believe that providing an excellent employee experience is just as important. We care about the things that matter and work at delivering them every day.
We impact peoples’ lives every day, whether it’s enabling a widow to pay for their partner’s funeral or providing someone with pension funds for a happy retirement.
If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.
Job Reference: DGENTA01243
-
Complaints Handler
5 months ago
Peterborough, United Kingdom Diligenta Full time**Complaints Handler** Starting at £25,000 per year** **Monday to Friday, Flexible between, 8am**: - **6pm** **37.5 hours per week** **Lynch Wood, Peterborough, PE2 6FY** **Summary of the role**: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every...
-
Complaints Handler
5 months ago
Peterborough, United Kingdom Diligenta Full time**Complaints Handler** Starting at £25,000 per year** **Monday to Friday, Flexible between, 8am**: - **6pm** **37.5 hours per week** **Lynch Wood, Peterborough, PE2 6FY** **Summary of the role**: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every...
-
Complaints Handler
5 months ago
Peterborough, United Kingdom Diligenta Full time**Complaints Handler - Peterborough** Starting at £25,000 per year** **Monday to Friday, Flexible hours between, 8am and 6pm, 37.5 hours per week** **Lynch Wood, Peterborough, **PE2 6FY** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be...
-
Complaints Handler
5 months ago
Peterborough, United Kingdom Diligenta Full time**Salary**: From £21500-£21500 **Complaints Handler - Peterborough**: **Starting at £25,000 per year** **Monday to Friday, 9am-5pm, 37.5 hours per week** **Lynch Wood, Peterborough, **PE2 6FY** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples' lives every...
-
Complaints Handler
5 months ago
Peterborough, United Kingdom Diligenta Full time**Complaints Handler - Peterborough** Starting at £25,000 per year** **Monday to Friday, 9am-5pm, 37.5 hours per week** **Lynch Wood, Peterborough, **PE2 6FY** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay for a loved...
-
Complaints Handler
5 months ago
Peterborough, United Kingdom Diligenta Full time**Complaints Handler - Peterborough** Starting at £25,000 per year** **Monday to Friday, Flexible hours between, 8am and 6pm, 37.5 hours per week** **Lynch Wood, Peterborough, **PE2 6FY** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be...
-
Complaints Handler
4 months ago
Peterborough, United Kingdom Diligenta Full time**Salary**: From £23400-£25000 **Starting at £23,400, rising to £25,000 upon completion of training.**: **Join Diligenta's 12-week complaints handler training program!** **Monday to Friday **8am** **-** **6pm, 37.5 hours per week** Diligenta is excited to launch a new training program designed for individuals with **strong customer service...
-
Complaint Handler
5 months ago
Peterborough, United Kingdom Hometree Full time**About Hometree**: **Hometree exists to accelerate the transition to net zero homes.** Hometree is a residential energy services company paving the way for a brighter future by making renewable energy in the home more affordable and accessible for millions of people. We started our journey in the home cover market, helping customers keep their homes warm...
-
Customer Relations
3 days ago
Peterborough, United Kingdom Diligenta Full timeComplaint Handler - Peterborough Complaint Handler Monday to Friday, Flexible between, 8am - 6pm Lynch Wood, Peterborough, PE2 6FY Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call . With...
-
Complaints Handler Pathway
4 months ago
Peterborough, United Kingdom Resource Management ltd Full timeStarting at £23,400, rising to £25,000 upon completion of training.Join Diligenta's 12-week complaints handler training program!Monday to Friday 8am - 6pm, 37.5 hours per weekDiligenta is excited to launch a new training program designed for individuals with strong customer service experience who are looking to advance their careers into complaint handling...
-
Complaints Handler Pathway
5 months ago
Peterborough, United Kingdom Diligenta Full time**Starting at £23,400, rising to £25,000 upon completion of training.** Join Diligenta's 12-week complaints handler training program!** **Monday to Friday **8am** **-** **6pm, 37.5 hours per week** Diligenta is excited to launch a new training program designed for individuals with **strong customer service experience** who are looking to advance their...
-
Complaints Handler
5 months ago
Peterborough, United Kingdom Resource Management ltd Full timeComplaints HandlerStarting at £25,000 per year Monday to Friday, Flexible between, 8am - 6pm 37.5 hours per week Lynch Wood, Peterborough, PE2 6FY Summary of the role: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or...
-
Customer Relations
2 days ago
Peterborough, Cambridgeshire, United Kingdom Diligenta Full timeComplaint Handler - Peterborough Complaint Handler Monday to Friday, Flexible between, 8am - 6pm Lynch Wood, Peterborough, PE2 6FY Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call . With...
-
Complaint Resolution Specialist
3 weeks ago
Peterborough, Peterborough, United Kingdom Diligenta Full timeComplaint Handling Career OpportunityAre you a customer service professional looking to advance your career in complaint handling? Diligenta is excited to launch a new training program designed for individuals with strong customer service experience who are looking to develop their skills in complaint resolution.As a Complaint Handler, you will be...
-
Complaint Resolution Specialist
3 weeks ago
Peterborough, Peterborough, United Kingdom Diligenta Full timeComplaint Handling Career OpportunityAre you a customer service professional looking to advance your career in complaint handling? Diligenta is excited to launch a new training program designed for individuals with strong customer service experience who are looking to develop their skills in complaint resolution.As a Complaint Handler, you will be...
-
Case Handler/ Trainee Case Handler
2 weeks ago
Peterborough, United Kingdom Diligenta Full timeTrainee Complaint Handler Starting at £23,400, rising to £25,000 upon completion of training. Join Diligenta's 12-week complaints handler training program! Monday to Friday 8am - 6pm, 37.Diligenta is excited to launch a new training program designed for individuals with strong customer service experience who are looking to advance their careers...
-
Complaints Team Leader
5 months ago
Peterborough, United Kingdom Diligenta Full time**Salary**: From £25298-£31623 **Who are Diligenta?**: Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a...
-
Complaints Team Leader
5 months ago
Peterborough, United Kingdom Diligenta Full time**Who are Diligenta?** Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on...
-
Complaint Team Leader
2 weeks ago
Peterborough, Peterborough, United Kingdom Diligenta Full timeComplaint Team Leader Role OverviewDiligenta is a leading provider of life and pensions administration services, committed to delivering exceptional customer experiences. We are seeking a skilled Complaint Team Leader to oversee a team of complaint handlers, driving efficiency and compliance in handling complex cases.Key Responsibilities:Lead and motivate a...
-
Complaint Team Leader
6 days ago
Peterborough, Peterborough, United Kingdom Diligenta Full timeComplaint Team Leader Role OverviewDiligenta is a leading provider of life and pensions administration services, committed to delivering exceptional customer experiences. We are seeking a skilled Complaint Team Leader to oversee a team of complaint handlers, driving efficiency and compliance in handling complex cases.Key Responsibilities:Lead and motivate a...