Complaints Handler

5 months ago

Peterborough, United Kingdom Resource Management ltd Full time

Complaints Handler

Starting at £25,000 per year

Monday to Friday, Flexible between, 8am - 6pm

37.5 hours per week

Lynch Wood, Peterborough, PE2 6FY

Summary of the role:

Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call.

With multiple positions available due to our growing partnership with Phoenix, you'll enjoy flexible working hours with no evening or weekend shifts. Located at Lynch Wood, with free on-site parking and excellent transport links, we offer flexibility to suit your work-life balance. A successful complaint handler is compassionate and caring, coupled with a strong ambition for career development.

Benefits:

  • We offer 31 days holiday (including bank holidays)
  • An annual discretionary bonus scheme
  • A contributory company pension scheme
  • Excellent employee wellbeing and assistance support programmes
  • A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods, and financial services
  • Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).

What we're looking for:

  • Strong customer service experience is required.
  • Experience of investigating the root cause of issues and using sound judgement to provide effective and empathetic resolutions
  • Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
  • Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
  • Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically.
  • Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.

About us:

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK

Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.

Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.

Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Complaints Handler

    5 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Complaints Handler** Starting at £25,000 per year** **Monday to Friday, Flexible between, 8am**: - **6pm** **37.5 hours per week** **Lynch Wood, Peterborough, PE2 6FY** **Summary of the role**: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every...

  • Complaints Handler

    5 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Complaints Handler** Starting at £25,000 per year** **Monday to Friday, Flexible between, 8am**: - **6pm** **37.5 hours per week** **Lynch Wood, Peterborough, PE2 6FY** **Summary of the role**: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every...

  • Complaints Handler

    5 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Complaints Handler - Peterborough** Starting at £25,000 per year** **Monday to Friday, Flexible hours between, 8am and 6pm, 37.5 hours per week** **Lynch Wood, Peterborough, **PE2 6FY** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be...

  • Complaints Handler

    5 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Salary**: From £21500-£21500 **Complaints Handler - Peterborough**: **Starting at £25,000 per year** **Monday to Friday, 9am-5pm, 37.5 hours per week** **Lynch Wood, Peterborough, **PE2 6FY** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples' lives every...

  • Complaints Handler

    5 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Complaints Handler - Peterborough** Starting at £25,000 per year** **Monday to Friday, 9am-5pm, 37.5 hours per week** **Lynch Wood, Peterborough, **PE2 6FY** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay for a loved...

  • Complaints Handler

    5 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Complaints Handler - Peterborough** Starting at £25,000 per year** **Monday to Friday, 9am-5pm, 37.5 hours per week** **Lynch Wood, Peterborough, **PE2 6FY** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be...

  • Complaints Handler

    5 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Complaints Handler - Peterborough** Starting at £25,000 per year** **Monday to Friday, Flexible hours between, 8am and 6pm, 37.5 hours per week** **Lynch Wood, Peterborough, **PE2 6FY** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be...

  • Complaints Handler

    4 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Salary**: From £23400-£25000 **Starting at £23,400, rising to £25,000 upon completion of training.**: **Join Diligenta's 12-week complaints handler training program!** **Monday to Friday **8am** **-** **6pm, 37.5 hours per week** Diligenta is excited to launch a new training program designed for individuals with **strong customer service...

  • Complaint Handler

    5 months ago

    Peterborough, United Kingdom Hometree Full time

    **About Hometree**: **Hometree exists to accelerate the transition to net zero homes.** Hometree is a residential energy services company paving the way for a brighter future by making renewable energy in the home more affordable and accessible for millions of people. We started our journey in the home cover market, helping customers keep their homes warm...

  • Customer Relations

    3 days ago

    Peterborough, United Kingdom Diligenta Full time

    Complaint Handler - Peterborough Complaint Handler Monday to Friday, Flexible between, 8am - 6pm Lynch Wood, Peterborough, PE2 6FY Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call . With...

  • Complaints Handler Pathway

    4 months ago

    Peterborough, United Kingdom Resource Management ltd Full time

    Starting at £23,400, rising to £25,000 upon completion of training.Join Diligenta's 12-week complaints handler training program!Monday to Friday 8am - 6pm, 37.5 hours per weekDiligenta is excited to launch a new training program designed for individuals with strong customer service experience who are looking to advance their careers into complaint handling...

  • Complaints Handler Pathway

    5 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Starting at £23,400, rising to £25,000 upon completion of training.** Join Diligenta's 12-week complaints handler training program!** **Monday to Friday **8am** **-** **6pm, 37.5 hours per week** Diligenta is excited to launch a new training program designed for individuals with **strong customer service experience** who are looking to advance their...

  • Customer Relations

    2 days ago

    Peterborough, Cambridgeshire, United Kingdom Diligenta Full time

    Complaint Handler - Peterborough Complaint Handler Monday to Friday, Flexible between, 8am - 6pm Lynch Wood, Peterborough, PE2 6FY Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call . With...

  • Complaint Resolution Specialist

    3 weeks ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time

    Complaint Handling Career OpportunityAre you a customer service professional looking to advance your career in complaint handling? Diligenta is excited to launch a new training program designed for individuals with strong customer service experience who are looking to develop their skills in complaint resolution.As a Complaint Handler, you will be...

  • Complaint Resolution Specialist

    3 weeks ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time

    Complaint Handling Career OpportunityAre you a customer service professional looking to advance your career in complaint handling? Diligenta is excited to launch a new training program designed for individuals with strong customer service experience who are looking to develop their skills in complaint resolution.As a Complaint Handler, you will be...

  • Case Handler/ Trainee Case Handler

    2 weeks ago

    Peterborough, United Kingdom Diligenta Full time

    Trainee Complaint Handler Starting at £23,400, rising to £25,000 upon completion of training. Join Diligenta's 12-week complaints handler training program! Monday to Friday 8am - 6pm, 37.Diligenta is excited to launch a new training program designed for individuals with strong customer service experience who are looking to advance their careers...

  • Complaints Team Leader

    5 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Salary**: From £25298-£31623 **Who are Diligenta?**: Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a...

  • Complaints Team Leader

    5 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Who are Diligenta?** Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on...

  • Complaint Team Leader

    2 weeks ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time

    Complaint Team Leader Role OverviewDiligenta is a leading provider of life and pensions administration services, committed to delivering exceptional customer experiences. We are seeking a skilled Complaint Team Leader to oversee a team of complaint handlers, driving efficiency and compliance in handling complex cases.Key Responsibilities:Lead and motivate a...

  • Complaint Team Leader

    6 days ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time

    Complaint Team Leader Role OverviewDiligenta is a leading provider of life and pensions administration services, committed to delivering exceptional customer experiences. We are seeking a skilled Complaint Team Leader to oversee a team of complaint handlers, driving efficiency and compliance in handling complex cases.Key Responsibilities:Lead and motivate a...