Complaints Handler

5 months ago

Peterborough, United Kingdom Resource Management ltd Full time

Complaints Handler

Starting at £25,000 per year

Monday to Friday, Flexible between, 8am - 6pm

37.5 hours per week

Lynch Wood, Peterborough, PE2 6FY

Summary of the role:

Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call.

With multiple positions available due to our growing partnership with Phoenix, you'll enjoy flexible working hours with no evening or weekend shifts. Located at Lynch Wood, with free on-site parking and excellent transport links, we offer flexibility to suit your work-life balance. A successful complaint handler is compassionate and caring, coupled with a strong ambition for career development.

Benefits:

  • We offer 31 days holiday (including bank holidays)
  • An annual discretionary bonus scheme
  • A contributory company pension scheme
  • Excellent employee wellbeing and assistance support programmes
  • A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods, and financial services
  • Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).

What we're looking for:

  • Strong customer service experience is required.
  • Experience of investigating the root cause of issues and using sound judgement to provide effective and empathetic resolutions
  • Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
  • Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
  • Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically.
  • Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.

About us:

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK

Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.

Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.

Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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