Complaints Handler

7 months ago

Peterborough, United Kingdom Diligenta Full time

**Complaints Handler** Starting at £25,000 per year**

**Monday to Friday, Flexible between, 8am**:

- **6pm**

**37.5 hours per week**

**Lynch Wood, Peterborough, PE2 6FY**

**Summary of the role**:
Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call.

With multiple positions available due to our growing partnership with Phoenix, you'll enjoy flexible working hours with no evening or weekend shifts. Located at Lynch Wood, with free on-site parking and excellent transport links, we offer flexibility to suit your work-life balance. A successful complaint handler is compassionate and caring, coupled with a strong ambition for career development.

**Benefits**:

- We offer 31 days holiday (including bank holidays)
- An annual discretionary bonus scheme
- A contributory company pension scheme
- Excellent employee wellbeing and assistance support programmes
- A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods, and financial services
- Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).

**What we're looking for**:

- Strong customer service experience is **required**.
- Experience of investigating the root cause of issues and using sound judgement to provide effective and empathetic resolutions
- **Teamwork - **We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
- **Listening and communication **skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
- Someone who can quickly understand the customer need and place a real focus on **resolving issues and queries **effectively and empathetically.
- Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.

**About us**:
Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we’re proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government’s workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that’s 1 in 3 people in the UK

Diligenta’s innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we’re excited to welcome new people to be part of our journey.

Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.

**Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**

Job Reference: DGENTA01936

  • Complaints Handler

    7 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Complaints Handler** Starting at £25,000 per year** **Monday to Friday, Flexible between, 8am**: - **6pm** **37.5 hours per week** **Lynch Wood, Peterborough, PE2 6FY** **Summary of the role**: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every...

  • Complaints Handler

    7 days ago

    Peterborough, United Kingdom Diligenta Full time

    **Salary**: From £22000-£26000 **The Opportunity**: At Diligenta, we live and breathe exceptional customer service and as one of our Complaint Handlers you will be an integral part in the delivery of this. As the face of our company, you'll be representing our brand and ensuring that no matter how our customer feels when they call, they'll put the phone...

  • Complaints Handler

    7 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Salary**: From £21500-£21500 **Complaints Handler - Peterborough**: **Starting at £25,000 per year** **Monday to Friday, 9am-5pm, 37.5 hours per week** **Lynch Wood, Peterborough, **PE2 6FY** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples' lives every...

  • Complaints Handler

    7 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Complaints Handler - Peterborough** Starting at £25,000 per year** **Monday to Friday, 9am-5pm, 37.5 hours per week** **Lynch Wood, Peterborough, **PE2 6FY** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay for a loved...

  • Complaints Handler

    7 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Complaints Handler - Peterborough** Starting at £25,000 per year** **Monday to Friday, Flexible hours between, 8am and 6pm, 37.5 hours per week** **Lynch Wood, Peterborough, **PE2 6FY** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be...

  • Complaints Handler

    3 days ago

    Peterborough, United Kingdom Diligenta Full time

    **Salary**: From £22000-£26000 **Who are Diligenta?**: Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we...

  • Complaints Handler

    7 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Complaints Handler - Peterborough** Starting at £25,000 per year** **Monday to Friday, 9am-5pm, 37.5 hours per week** **Lynch Wood, Peterborough, **PE2 6FY** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be...

  • Complaints Handler

    7 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Complaints Handler - Peterborough** Starting at £25,000 per year** **Monday to Friday, Flexible hours between, 8am and 6pm, 37.5 hours per week** **Lynch Wood, Peterborough, **PE2 6FY** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be...

  • Complaints Handler

    3 days ago

    Peterborough, United Kingdom RSA Full time

    **The Opportunity** **Complaints Handler** Location: Flexible This is a hybrid role. Office locations can be: Halifax, Peterborough or Sunderland 35 hours per week, Monday to Friday, 9am-5pm **Role Overview**: Your role will involve handling, resolution and follow up of customer complaint calls and correspondence. You will handle FCA regulated and...

  • Complaints Handler

    6 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Salary**: From £23400-£25000 **Starting at £23,400, rising to £25,000 upon completion of training.**: **Join Diligenta's 12-week complaints handler training program!** **Monday to Friday **8am** **-** **6pm, 37.5 hours per week** Diligenta is excited to launch a new training program designed for individuals with **strong customer service...

  • Complaints Handler Pathway

    7 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Starting at £23,400, rising to £25,000 upon completion of training.** Join Diligenta's 12-week complaints handler training program!** **Monday to Friday **8am** **-** **6pm, 37.5 hours per week** Diligenta is excited to launch a new training program designed for individuals with **strong customer service experience** who are looking to advance their...

  • Case Handler

    1 month ago

    Peterborough, United Kingdom CCA Recruitment Group Full time

    Role - Case Handler Salary - £25,000.00 Location - Peterborough (Office Based) Monday - Friday 9:00 - 17:00 Are you an experienced customer service advisor who is looking for your next career step? If you are this is the ideal role for you!! CCA Recruitment are working alongside our client within the Financial Services Sector who are looking for a...

  • Complaints Resolution Specialist

    3 weeks ago

    Peterborough, Peterborough, United Kingdom CCA Recruitment Group Full time

    Company OverviewCCA Recruitment Group is a leading recruitment agency within the Financial Services Sector, dedicated to connecting top talent with exciting opportunities.We are currently seeking an experienced Complaints Case Handler to join our client's team. This role will involve fact finding, investigating and resolving customer complaints in a...

  • Complaints Team Leader

    7 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Salary**: From £25298-£31623 **Who are Diligenta?**: Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a...

  • Complaints Team Leader

    7 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Who are Diligenta?** Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on...

  • Case Handler

    2 months ago

    Peterborough, United Kingdom CCA Recruitment Group Full time

    Role - Case Handler Salary - £25,000.00 Location - Peterborough (Office Based) Monday - Friday 9:00 - 17:00 Are you an experienced customer service advisor who is looking for your next career step? If you are this is the ideal role for you!! CCA Recruitment are working alongside our client within the Financial Services Sector who are looking for a...

  • Complaints Investigator

    2 weeks ago

    Peterborough, Peterborough, United Kingdom CCA Recruitment Group Full time

    Job Description:As a Complaints Case Handler, you will play a crucial role in resolving complaints by gathering information from various sources. Your primary responsibilities will include:Facts-finding and investigation of complaintsCommunication with customers to gather information and resolve complaintsCollaboration with third-party stakeholders to...

  • Complaint Resolution Specialist

    3 weeks ago

    Peterborough, Peterborough, United Kingdom Hometree Full time

    About HometreeHometree Group is a leading organization driving innovation in the residential energy sector. With a strong focus on sustainability, we aim to empower homeowners to manage their energy more efficiently and cost-effectively.We operate across three dynamic divisions: Financial Services, Energy Services, and Home Services. Our goal is to create a...

  • Complaints Team Leader

    7 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Salary**: From £28353-£35442 **Who are Diligenta?**: Diligenta's vision is to be acknowledged as best in-class platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we...

  • Complaints Resolution Specialist

    1 month ago

    Peterborough, Peterborough, United Kingdom CCA Recruitment Group Full time

    About the RoleWe are seeking an experienced Complaints Case Handler to join our client within the Financial Services Sector.Job DescriptionThis is an exciting opportunity for a customer service professional looking to develop their skills in investigating and resolving complaint cases. The ideal candidate will have experience in finding root causes to issues...