Complaints Investigator

1 week ago


Peterborough, Peterborough, United Kingdom CCA Recruitment Group Full time
Job Description:
As a Complaints Case Handler, you will play a crucial role in resolving complaints by gathering information from various sources. Your primary responsibilities will include:
  1. Facts-finding and investigation of complaints
  2. Communication with customers to gather information and resolve complaints
  3. Collaboration with third-party stakeholders to resolve complex issues

Skills and Qualifications:
The ideal candidate will possess:
  • Excellent customer service and communication skills
  • Ability to find root causes to issues and resolve them effectively
  • Strong analytical and problem-solving skills
  • Previous experience in customer service or a related field


  • Peterborough, Peterborough, United Kingdom CCA Recruitment Group Full time

    As a Financial Services Advocate with CCA Recruitment Group, you will play a key role in investigating and resolving complaint cases within the Financial Services Sector.About the RoleThis is an exciting opportunity to take your customer service skills to the next level and work on a challenging role that involves fact finding, investigation, and resolution...


  • Peterborough, Peterborough, United Kingdom CCA Recruitment Group Full time

    Company OverviewCCA Recruitment Group is a leading recruitment agency within the Financial Services Sector, dedicated to connecting top talent with exciting opportunities.We are currently seeking an experienced Complaints Case Handler to join our client's team. This role will involve fact finding, investigating and resolving customer complaints in a...


  • Peterborough, Peterborough, United Kingdom CCA Recruitment Group Full time

    We are seeking a highly skilled Complaints Resolution Specialist to join our team at CCA Recruitment Group. As a Complaints Resolution Specialist, you will play a critical role in resolving complaints in a fair and timely manner. This is a fantastic opportunity to utilize your customer service skills in a challenging and dynamic environment.Job...


  • Peterborough, Peterborough, United Kingdom Hometree Full time

    About HometreeHometree Group is a leading organization driving innovation in the residential energy sector. With a strong focus on sustainability, we aim to empower homeowners to manage their energy more efficiently and cost-effectively.We operate across three dynamic divisions: Financial Services, Energy Services, and Home Services. Our goal is to create a...


  • Peterborough, Peterborough, United Kingdom CCA Recruitment Group Full time

    About the RoleWe are seeking an experienced Complaints Case Handler to join our client within the Financial Services Sector.Job DescriptionThis is an exciting opportunity for a customer service professional looking to develop their skills in investigating and resolving complaint cases. The ideal candidate will have experience in finding root causes to issues...


  • Peterborough, Peterborough, United Kingdom CCA Recruitment Group Full time

    Career-minded individuals who are passionate about delivering exceptional customer service are encouraged to apply for the Customer Service Investigator role at CCA Recruitment Group. As a Customer Service Investigator, you will investigate and resolve complaint cases, utilizing your analytical and problem-solving skills to deliver high-quality...


  • Peterborough, Peterborough, United Kingdom CCA Recruitment Group Full time

    Role Overview:We are seeking an experienced Customer Service advisor to take on a new challenge as a Complaints Case Handler. In this role, you will be responsible for fact-finding, investigating, and resolving complaint cases within the Financial Services Sector.About the Role:This is an exciting opportunity for someone looking to develop their skills in...


  • Peterborough, Peterborough, United Kingdom Sodexo Full time

    Job ResponsibilitiesCollect complaints and process them for investigation through DIRFs.Administer DIRFs efficiently.Take minutes for forums and meetings, assisting with all D&I administration tasks.Research and plan for Diversity and Inclusion events aligned with the local calendar.Support prisoners where required around diversity and inclusion...


  • Peterborough, Peterborough, United Kingdom Sodexo Group Full time

    Sodexo Group is seeking a dedicated Diversity and Inclusion Officer to join our team. The successful candidate will be responsible for fostering a workplace culture that promotes diversity, equity, and inclusion.Key Responsibilities:Collect complaints and process them for investigation in line with established procedures.Administer DIRFs and ensure timely...


  • Peterborough, Peterborough, United Kingdom Sodexo Group Full time

    We are looking for an experienced Administrative Specialist - D&I to join our team at Sodexo Group. As a key member of our D&I team, you will play a crucial role in promoting diversity, equity, and inclusion within our organization.Job Summary:Collections and processes complaints for investigation.Administers DIRFs and ensures timely completion of...


  • Peterborough, Peterborough, United Kingdom Sodexo Full time

    Sodexo is a leading global provider of quality of life services, dedicated to delivering exceptional experiences that enhance the lives of our clients and employees. We are currently seeking a highly skilled Administrator to join our team at HMP Peterborough, with a focus on Diversity and Inclusion.The ideal candidate will have a minimum of 6 months...


  • Peterborough, Peterborough, United Kingdom Sodexo Full time

    We have an exciting opportunity for a skilled Administration Support Officer to join our team at Sodexo, working on our project at HMP Peterborough.This role involves providing administrative support to the Diversity and Inclusion team, ensuring the smooth operation of their activities.Key responsibilities include:Processing and investigating complaints,...


  • Peterborough, Peterborough, United Kingdom Hometree Full time

    About HometreeHometree Group is a pioneering organization transforming the residential energy landscape. Founded in 2015, we began our journey in the home cover market and have since spearheaded the shift towards decentralized, digitized, and renewable energy systems.We operate across three dynamic divisions: Financial Services, Energy Services, and Home...


  • Peterborough, Peterborough, United Kingdom Sodexo Full time

    Sodexo is looking for an experienced Equality and Inclusion Administrator to join our team at HMP Peterborough.This role involves providing high-level administrative support to the Diversity and Inclusion team, focusing on equality and inclusion initiatives.Main responsibilities include:Managing complaints and DIRFs, ensuring prompt...


  • Peterborough, Peterborough, United Kingdom Sodexo Group Full time

    Sodexo Group is seeking a highly skilled Administrative Support Professional to join their team. As a key member of the organization, this individual will play a vital role in fostering an inclusive workplace culture.About the Role:The successful candidate will be responsible for administering the investigation process, ensuring that all complaints related...


  • Peterborough, Peterborough, United Kingdom Sodexo Group Full time

    We are seeking a professional to join Sodexo Group in the role of Diversity and Inclusion Specialist. This position is ideal for individuals passionate about creating an inclusive workplace culture.Key Responsibilities:The selected candidate will be responsible for collecting and processing complaints related to diversity and inclusion issues.They will...


  • Peterborough, Peterborough, United Kingdom Sodexo Full time

    Sodexo is seeking a talented Diversity and Inclusion Administrator to join our team at HMP Peterborough.We are passionate about fostering a workplace culture that embraces diversity, equity, and inclusion.This role requires someone with excellent administrative skills, particularly in Microsoft Office applications, to support the work of our Diversity and...


  • Peterborough, Peterborough, United Kingdom Sodexo Group Full time

    Sodexo Group is looking for an Inclusive Workplace Coordinator to join their team. This role is ideal for individuals passionate about creating a workplace culture that values diversity and inclusion.About the Job:The selected candidate will be responsible for collecting and processing complaints related to diversity and inclusion issues.They will also...


  • Peterborough, Peterborough, United Kingdom Sodexo Group Full time

    Sodexo Group is seeking a highly skilled Diversity and Inclusion Specialist to join our team at HMP Peterborough. This role offers an exciting opportunity to foster a workplace culture that embodies diversity, equity, and inclusion.Job Overview:We are looking for a motivated individual with experience in administration who can support our efforts in...


  • Peterborough, Peterborough, United Kingdom Katie Strange Recruitment Ltd Full time

    An exciting opportunity has arisen for a skilled professional to join our team as a Customer Support Administrator. Based in Peterborough, you will be responsible for providing excellent customer service and support to clients across Europe.Company ProfileKatie Strange Recruitment Ltd is an established SME operating globally within the manufacturing sector....