Complaints Handler

4 weeks ago

Peterborough, United Kingdom Diligenta Full time

**Salary**: From £22000-£26000

**The Opportunity**:
At Diligenta, we live and breathe exceptional customer service and as one of our Complaint Handlers you will be an integral part in the delivery of this. As the face of our company, you'll be representing our brand and ensuring that no matter how our customer feels when they call, they'll put the phone down relieved or satisfied. Due to the nature of the role, we are looking for compassionate and caring individuals that have a drive for personal and career development.

**The important bits**:

- These are **permanent, full-time** jobs
- Our working hours are 37.5 hours per week**, Monday to Friday** between 8am and 6pm (flexible hours to fit your schedule)
- No evening or weekend shifts
- The starting salary is between £24,000 to £26,000 per year, based on experience
- We are based on the grounds of **Lynch Wood**, just outside the city centre
- **Free parking** is available on our site
- Well connected via local trains and busses
- We offer 23 days holiday (plus bank holidays)
- If you join us, you'll be eligible for a discretionary bonus (matched up to 6%) and a company pension

**What you'll be doing**:
You'll be representing a major UK financial institution by responding to queries, concerns, and complaints either through the phone or in writing. We pride ourselves in our exceptional service and ensuring our customers put down the phone feeling satisfied. Being able to turn a negative experience to a positive experience is the heart of this role.
- Have experience in a similar role, either working with complaints or customer service, is desirable, but not essential, as **full training will be provided**:

- Have a **passion for helping people and a knack for building rapport over the phone.** **As the face of our company, we're looking for someone who is a great listener, has a caring demeanour and can make our customers feel listened to and valued
- A **desire to learn.** From the moment you step into our office we'll invest in your professional development by providing extensive **group and personal training** **that will assist you in becoming a confident and excellent Complaint Handler
- Familiarity using Microsoft Office (Excel, Word etc)

**Who are Diligenta?**:
Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

  • Complaints Handler

    3 weeks ago

    Peterborough, United Kingdom Diligenta Full time

    **Salary**: From £25000-£25000 **Complaints Handler - Peterborough**: At Diligenta, we live and breathe exceptional customer service and as one of our Complaint Handlers you will be an integral part in the delivery of this. As the face of our company, you'll be representing our brand and ensuring that no matter how our customer feels when they call,...

  • Complaints Handler

    1 month ago

    Peterborough, United Kingdom Diligenta Full time

    **Complaints Handler** Starting at £25,000 per year** **Monday to Friday, Flexible between, 8am**: - **6pm** **37.5 hours per week** **Lynch Wood, Peterborough, PE2 6FY** **Summary of the role**: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every...

  • Complaints Handler

    4 weeks ago

    Peterborough, United Kingdom Diligenta Full time

    **Complaints Handler** Starting at £25,000 per year** **Monday to Friday, Flexible between, 8am**: - **6pm** **37.5 hours per week** **Lynch Wood, Peterborough, PE2 6FY** **Summary of the role**: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every...

  • Complaints Handler

    4 weeks ago

    Peterborough, United Kingdom Diligenta Full time

    **Salary**: From £22000-£26000 **The Opportunity**: At Diligenta, we live and breathe exceptional customer service and as one of our Complaint Handlers you will be an integral part in the delivery of this. As the face of our company, you'll be representing our brand and ensuring that no matter how our customer feels when they call, they'll put the phone...

  • Complaints Handler

    4 weeks ago

    Peterborough, United Kingdom Diligenta Full time

    **Salary**: From £22000-£26000 **The Opportunity**: At Diligenta, we live and breathe exceptional customer service and as one of our Complaint Handlers you will be an integral part in the delivery of this. As the face of our company, you'll be representing our brand and ensuring that no matter how our customer feels when they call, they'll put the phone...

  • Legal Complaints Handler

    2 weeks ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time £25,000

    Complaints Handler Complaints Handler Monday to Friday, Flexible between, 8am - 6pm Lynch Wood, Peterborough, PE2 6FY Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call . With multiple positions...

  • Complaints Handler

    4 weeks ago

    Peterborough, United Kingdom Diligenta Full time

    **Complaints Handler** Starting at £25,000 per year** **Monday to Friday, Flexible between, 8am**: - **6pm** **37.5 hours per week** **Lynch Wood, Peterborough, PE2 6FY** **Summary of the role**: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every...

  • Complaints Handler

    1 month ago

    Peterborough, United Kingdom Diligenta Full time

    **Complaints Handler - Peterborough** Starting at £25,000 per year** **Monday to Friday, 9am-5pm, 37.5 hours per week** **Lynch Wood, Peterborough, **PE2 6FY** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay for a loved...

  • Complaints Handler

    4 weeks ago

    Peterborough, United Kingdom Diligenta Full time

    **Salary**: From £21500-£21500 **Complaints Handler - Peterborough**: **Starting at £25,000 per year** **Monday to Friday, 9am-5pm, 37.5 hours per week** **Lynch Wood, Peterborough, **PE2 6FY** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples' lives every...

  • Complaints Handler

    4 weeks ago

    Peterborough, United Kingdom Diligenta Full time

    **Complaints Handler - Peterborough** Starting at £25,000 per year** **Monday to Friday, 9am-5pm, 37.5 hours per week** **Lynch Wood, Peterborough, **PE2 6FY** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay for a loved...

  • Complaints Handler

    3 weeks ago

    Peterborough, United Kingdom Diligenta Full time

    **Complaints Handler - Peterborough** Starting at £25,000 per year** **Monday to Friday, Flexible hours between, 8am and 6pm, 37.5 hours per week** **Lynch Wood, Peterborough, **PE2 6FY** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be...

  • Complaints Handler

    4 weeks ago

    Peterborough, United Kingdom Diligenta Full time

    Starting at £23,400, rising to £25,000 upon completion of training.Join Diligenta's 12-week complaints handler training program!Monday to Friday 8am - 6pm, 37.5 hours per weekDiligenta is excited to launch a new training program designed for individuals with strong customer service experience who are looking to advance their careers into complaint...

  • Complaints Handler

    2 weeks ago

    Peterborough, United Kingdom Diligenta Full time

    **Complaints Handler - Peterborough** Starting at £25,000 per year** **Monday to Friday, 9am-5pm, 37.5 hours per week** **Lynch Wood, Peterborough, **PE2 6FY** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be...

  • Complaints Handler

    3 weeks ago

    Peterborough, United Kingdom Diligenta Full time

    **Complaints Handler - Peterborough** Starting at £25,000 per year** **Monday to Friday, Flexible hours between, 8am and 6pm, 37.5 hours per week** **Lynch Wood, Peterborough, **PE2 6FY** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be...

  • Complaints Handler

    2 days ago

    Peterborough, United Kingdom Diligenta Full time

    **Salary**: From £23400-£25000 **Starting at £23,400, rising to £25,000 upon completion of training.**: **Join Diligenta's 12-week complaints handler training program!** **Monday to Friday **8am** **-** **6pm, 37.5 hours per week** Diligenta is excited to launch a new training program designed for individuals with **strong customer service...

  • Complaint Handler

    4 weeks ago

    Peterborough, United Kingdom Hometree Full time

    **About Hometree**: **Hometree exists to accelerate the transition to net zero homes.** Hometree is a residential energy services company paving the way for a brighter future by making renewable energy in the home more affordable and accessible for millions of people. We started our journey in the home cover market, helping customers keep their homes warm...

  • Pensions Complaints Handler

    4 weeks ago

    Peterborough, Cambridgeshire, United Kingdom Diligenta Full time €25,000

    Complaints Handler - Peterborough Complaints Handler Monday to Friday, Flexible between, 8am - 6pm Lynch Wood, Peterborough, PE2 6FY Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call ....

  • Legal Complaints Handler

    4 weeks ago

    Peterborough, Cambridgeshire, United Kingdom Diligenta Full time €25,000

    Complaints Handler Complaints Handler Monday to Friday, Flexible between, 8am - 6pm Lynch Wood, Peterborough, PE2 6FY Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call . With...

  • Legal Complaints Handler

    4 weeks ago

    Peterborough, Cambridgeshire, United Kingdom Diligenta Full time €25,000

    Complaints Handler Complaints Handler Monday to Friday, Flexible between, 8am - 6pm Lynch Wood, Peterborough, PE2 6FY Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call . With...

  • Pensions Complaints Handler

    4 weeks ago

    Peterborough, Cambridgeshire, United Kingdom Diligenta Full time €25,000

    Complaints Handler - Peterborough Complaints Handler Monday to Friday, Flexible between, 8am - 6pm Lynch Wood, Peterborough, PE2 6FY Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call ....