Complaints Team Leader

Complaint Team Leader Role OverviewDiligenta is seeking a skilled Complaint Team Leader to join our team. As a Complaint Team Leader, you will be responsible for leading, developing, and motivating your team to ensure adherence to all people management processes.Key Responsibilities:Lead and develop your team to ensure fair, prompt, and efficient resolution...

**Who are Diligenta?** Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on...

**Salary**: From £25298-£31623 **Who are Diligenta?**: Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a...

Complaint Team Leader Role OverviewDiligenta is a leading provider of life and pensions administration services, committed to delivering exceptional customer experiences. We are seeking a skilled Complaint Team Leader to oversee a team of complaint handlers, driving efficiency and compliance in handling complex cases.Key Responsibilities:Lead and motivate a...

Who are Diligenta? Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive...

About This RoleDiligenta is committed to delivering excellence in customer service, and we're seeking a skilled Complaint Team Leader to join our team.Key ResponsibilitiesLead and develop a team of complaint handlers, ensuring adherence to people management processes and compliance with FCA rules.Oversee the resolution of complaints, acting as the escalation...

**Key Responsibilities**: Note: Below are some key, core areas. The list is not exclusive or comprehensive. - Health and Safety of yourself and others. To carry out all activities in a manner that promotes safety to yourself and your colleagues. - Lead the team to ensure all daily deliveries are completed. - Ensure accurate loading, unloading, and delivery...

**Key Responsibilities**: Note: Below are some key, core areas. The list is not exclusive or comprehensive. - Health and Safety of yourself and others. To carry out all activities in a manner that promotes safety to yourself and your colleagues. - Lead the team to ensure all daily deliveries are completed. - Ensure accurate loading, unloading, and delivery...

**About Hometree**: **Hometree exists to accelerate the transition to net zero homes.** Hometree is a residential energy services company paving the way for a brighter future by making renewable energy in the home more affordable and accessible for millions of people. We started our journey in the home cover market, helping customers keep their homes warm...

We are looking for an individual with excellent verbal and written communication skills, ideally with NHS Complaints management and Datix experience. You will be able to work in a confidential and sensitive environment, and work closely with key stakeholders, senior leaders and third party services. We are a small, close knit and vibrant team whom manage a...

We have an exciting opportunity for an experienced Complaints Officer to join our fast paced Complaints Service, supporting our patients and their loved ones to provide honest and open feedback to the Trust. This enables our organisation to review and better the care and service we provide to the community. You will be joining the team at a pivotal time and...

**Complaints Handler - Peterborough** Starting at £25,000 per year** **Monday to Friday, 9am-5pm, 37.5 hours per week** **Lynch Wood, Peterborough, **PE2 6FY** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be...

**Role Summary** Insite Energy is a dynamic, fast-growing utility services company that provides services to distributed energy schemes in the UK, particularly district heating schemes. The services provided include metering & billing and site management. The core of our business is providing high-quality customer care. The Customer Service Team is...

An exciting opportunity has arisen at North West Anglia NHS Foundation Trust to join our dynamic and fast paced complaints team. Our department is responsible for the management of all Trust wide patient complaints and we are looking for a confident, well-organised and committed Complaints Assistant whose position will be paramount to the process of the...

**About this opportunity**: **Production** - **Ensure team compliance with all safety procedures and safe systems of work**: - **Ensure product quality is maintained, reacting to any change in process, and follow up on non-conformance**: - **Focus on production output during shift**: - **React to and prevent spoilage, implementing appropriate corrective...

**Complaints Handler** Starting at £25,000 per year** **Monday to Friday, Flexible between, 8am**: - **6pm** **37.5 hours per week** **Lynch Wood, Peterborough, PE2 6FY** **Summary of the role**: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every...

**Role**:Operations Team Leader **Location**: Glinton Peterborough **Are you a team player with **good organisational skills**, who is looking to join successful and motivated team?** - MCS is looking to recruit a Team Leader to join it's offices in Glinton, Peterborough. The role is a pivotal member of the contract management team, responsible for...

**About Insite** Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network...

**Complaints Handler - Peterborough** Starting at £25,000 per year** **Monday to Friday, 9am-5pm, 37.5 hours per week** **Lynch Wood, Peterborough, **PE2 6FY** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay for a loved...

**Salary**: From £21500-£21500 **Complaints Handler - Peterborough**: **Starting at £25,000 per year** **Monday to Friday, 9am-5pm, 37.5 hours per week** **Lynch Wood, Peterborough, **PE2 6FY** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples' lives every...