Complaints Team Leader

Complaint Team Leader Role OverviewDiligenta is seeking a highly skilled Complaint Team Leader to join our team. As a Complaint Team Leader, you will be responsible for leading, developing, and motivating your team to ensure adherence to all people management processes.Key Responsibilities:Lead and develop your team to ensure fair, prompt, and efficient...

Complaint Team Leader Role OverviewDiligenta is seeking a skilled Complaint Team Leader to join our team. As a Complaint Team Leader, you will be responsible for leading, developing, and motivating your team to ensure adherence to all people management processes.Key Responsibilities:Lead and develop your team to ensure fair, prompt, and efficient resolution...

Complaint Team Leader Job OverviewAt Diligenta, we're seeking a skilled Complaints Team Leader to oversee a team of complaint handlers, driving efficiency and compliance in handling complex cases. As the escalation point for high-level issues, you'll ensure adherence to internal frameworks and FCA complaint handling rules.Key Responsibilities: Lead and...

**Salary**: From £25298-£31623 **Who are Diligenta?**: Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a...

**Who are Diligenta?** Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on...

Complaint Team Leader Role OverviewDiligenta is seeking a skilled Complaint Team Leader to join our team. As a key member of our leadership team, you will be responsible for leading, developing, and motivating your team to ensure adherence to all people management processes.Key Responsibilities:Lead and develop your team to ensure compliance with FCA...

Complaint Team Leader Role OverviewDiligenta is a leading provider of life and pensions administration services, committed to delivering exceptional customer experiences. We are seeking a skilled Complaint Team Leader to oversee a team of complaint handlers, driving efficiency and compliance in handling complex cases.Key Responsibilities:Lead and motivate a...

Complaint Team Leader Role OverviewDiligenta is a leading provider of life and pensions administration services, committed to delivering exceptional customer experiences. We are seeking a skilled Complaint Team Leader to oversee a team of complaint handlers, driving efficiency and compliance in handling complex cases.Key Responsibilities:Lead and motivate a...

Who are Diligenta? Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive...

**Key Responsibilities**: Note: Below are some key, core areas. The list is not exclusive or comprehensive. - Health and Safety of yourself and others. To carry out all activities in a manner that promotes safety to yourself and your colleagues. - Lead the team to ensure all daily deliveries are completed. - Ensure accurate loading, unloading, and delivery...

**Key Responsibilities**: Note: Below are some key, core areas. The list is not exclusive or comprehensive. - Health and Safety of yourself and others. To carry out all activities in a manner that promotes safety to yourself and your colleagues. - Lead the team to ensure all daily deliveries are completed. - Ensure accurate loading, unloading, and delivery...

**About Hometree**: **Hometree exists to accelerate the transition to net zero homes.** Hometree is a residential energy services company paving the way for a brighter future by making renewable energy in the home more affordable and accessible for millions of people. We started our journey in the home cover market, helping customers keep their homes warm...

We are looking for an individual with excellent verbal and written communication skills, ideally with NHS Complaints management and Datix experience. You will be able to work in a confidential and sensitive environment, and work closely with key stakeholders, senior leaders and third party services. We are a small, close knit and vibrant team whom manage a...

We have an exciting opportunity for an experienced Complaints Officer to join our fast paced Complaints Service, supporting our patients and their loved ones to provide honest and open feedback to the Trust. This enables our organisation to review and better the care and service we provide to the community. You will be joining the team at a pivotal time and...

Job Title: Team LeaderAbout the Role:We are seeking a highly motivated and experienced Team Leader to join our team at Diligenta. As a Team Leader, you will be responsible for leading, managing, and developing a team of Customer Service Representatives to ensure high-quality service delivery.Key Responsibilities:- Lead and manage a team of Customer Service...

**Complaints Handler - Peterborough** Starting at £25,000 per year** **Monday to Friday, 9am-5pm, 37.5 hours per week** **Lynch Wood, Peterborough, **PE2 6FY** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be...

Lead a Team of Customer Service RepresentativesDiligenta is seeking a motivated and experienced Team Leader to join our Contact Centre team. As a Team Leader, you will be responsible for leading, managing, and developing a team of Customer Service Representatives to deliver exceptional service and achieve key operational objectives.Key Responsibilities:Lead...

Lead a Team of Customer Service RepresentativesDiligenta is seeking a motivated and experienced Team Leader to join our Contact Centre team. As a Team Leader, you will be responsible for leading, managing, and developing a team of Customer Service Representatives to deliver exceptional service and achieve key operational objectives.Key Responsibilities:Lead...

Job Summary:As a Team Leader at Diligenta, you will be responsible for leading and managing a team of Customer Service Representatives to achieve key operational objectives and deliver exceptional service. This role requires a motivated leader with a passion for driving team success and delivering exceptional customer service.Key Responsibilities:• Lead,...

Job Title: Complaints AdvisorSalary: £25,000 per annumLocation: Peterborough (PE2)Start Date: October 2024As a Complaints Advisor in the financial services industry, you will be responsible for managing and resolving customer complaints efficiently and effectively. Your primary objective will be to ensure that all customer grievances are addressed promptly...