Water Industry Digital Transformation Lead

1 day ago


Hatfield, Hertfordshire, United Kingdom Affinity Water Full time

We're on a mission to revolutionise the way we deliver customer experiences in the water industry. As a Digital Customer Journey Manager at Affinity Water, you'll be part of a talented team driving innovation and excellence.

Your key responsibilities will include:

  • Evaluating digital touchpoints to identify areas for improvement and developing data-driven strategies to enhance customer journeys.
  • Collaborating with our Insights team to leverage data and analytics, informing decisions that drive business growth and customer satisfaction.
  • Developing and implementing workbooks to guide digital journey enhancements, incorporating personalised content and messaging.
  • Partnering with UX designers to create user-centred digital products that meet customer needs.

The salary for this role is £60,000 - £80,000 per annum, depending on experience. You'll also enjoy a range of benefits, including learning and development opportunities, mentoring, and a generous pension scheme.

Affinity Water offers a stimulating work environment, where you'll have the opportunity to make a real impact on the lives of our customers. If you're a results-driven individual with a passion for digital transformation, we'd love to hear from you.



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