Digital Transformation Specialist

1 day ago


Hatfield, Hertfordshire, United Kingdom Affinity Water Full time

About Us

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Affinity Water is on a mission to safeguard our environment and transform the way we engage with our customers and communities. As the UK's largest water-only supplier, we're committed to providing a 10-star customer experience through digital transformation.

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As Digital Communications Project Lead, you'll spearhead our efforts to create personalised, engaging, and impactful customer communications. You will:

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  • Design and execute customer-centric communication solutions across email, CRM, and digital platforms.
  • Leverage CRM platforms and data-driven insights to develop automated workflows and targeted campaigns.
  • Craft compelling content in collaboration with designers to deliver messages that resonate with diverse audiences.
  • Analyse campaign performance to continuously improve messaging, drive engagement, and optimise results.
  • Champion compliance, adhering to GDPR and regulatory standards while staying ahead of marketing trends.
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Salary: £60,000 - £80,000 per annum, depending on experience.

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We're looking for someone with extensive experience (5+ years) in customer communications, email marketing, and CRM management. You should have proven proficiency with CRM platforms and email marketing tools, strong technical skills in digital analytics, and expertise in regulatory compliance.

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Benefits: Overtime opportunities, learning and development opportunities, entry into the company annual bonus scheme, annual leave from 24 days rising with length of service, and more.



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