Digital Transformation Manager

2 days ago


Hatfield, Hertfordshire, United Kingdom Affinity Water Full time
About the Role

We are seeking a highly skilled and innovative Digital Customer Journey Manager to join our team at Affinity Water.

As a key member of our Customer Experience Delivery Team, you will be responsible for mapping and optimizing digital touchpoints to deliver streamlined experiences that encourage self-service.

Your technical skills and analytical expertise will enable you to leverage data and analytics to identify opportunities for improvement and drive business growth.

You will work closely with stakeholders across marketing, contact centres, and complaints teams to ensure smooth execution and alignment with business objectives.

Key Responsibilities:

  • Map and optimize digital touchpoints to improve customer experience
  • Leverage data and analytics to identify opportunities for improvement
  • Work closely with stakeholders to ensure smooth execution and alignment with business objectives

What You'll Bring

We're looking for a proactive professional with a passion for customer-first transformation:

  • Technical skills in Microsoft Office and CRM platforms
  • Analytical expertise with strong numeracy and problem-solving skills
  • Excellent communication and interpersonal skills
  • A genuine passion for delivering exceptional customer experiences

Benefits

We offer a range of benefits to support your career development and well-being:

  • A competitive salary of £50,000 - £65,000 per annum
  • Annual leave from 26 days rising with length of service, and the option to purchase up to 5 extra days
  • A 'Celebration Day' in addition to public holidays
  • A generous pension scheme
  • Access to our Wellbeing Centre
  • Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme


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