Business System Analyst

1 day ago


Hatfield, Hertfordshire, United Kingdom Computacenter Full time

Computacenter is a leading provider of IT services and solutions, advising organisations on IT strategy and implementing the most appropriate technology to drive digital transformation. We are looking for a highly skilled Business Analyst to join our team, who can work closely with technical teams to deliver project solutions.

The successful candidate will be responsible for:

  • Participating in workshops to ensure full alignment of requirements and solutions across technical and business teams.
  • Working in a geographically spread Agile team by writing user stories, performing show & tells, conducting functional testing, and creating documentation as needed.
  • Producing project plans, highlight reports, exceptions reports, and risk & issue logs when required.

About You

  • 3+ years' experience in a similar Business Analyst role, with at least 18 months' experience in IT Service Management.
  • Experience working on application development projects delivered to medium to large size companies.
  • Administration experience of a ServiceNow instance, including delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, and updates of existing solutions requiring revisions.


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