Luxury Hotel Reservations Manager
1 month ago
We pride ourselves on delivering exceptional service in a personal and professional manner. Our team is committed to creating a warm and welcoming environment for our guests.
Job SummaryThis role involves overseeing the day-to-day operations of the Reservations department, ensuring smooth and efficient execution of restaurant and hotel bookings, events, and private bookings. You will be responsible for managing the reservations team, collaborating closely with front-of-house and kitchen teams, and building strong relationships with guests, corporate clients, and community partners.
Key Responsibilities:- Hotel Operations Management: Oversee the reservations team to ensure accurate and efficient operation of reservation systems.
- Guest Experience: Collaborate with front-of-house and kitchen teams to deliver seamless execution of guest experiences.
- Relationship Building: Build and maintain strong relationships with guests, corporate clients, and community partners.
- Trend Awareness: Stay current on restaurant and bar trends.
To succeed in this role, you should have:
- Proven Event Management Experience: Previous experience in events or reservations management within a luxury hospitality environment.
- Strong People Management Skills: Strong people management skills with experience training and developing staff.
- Excellent Communication Skills: Proficiency in phone etiquette.
We are offering a competitive salary (£45,000 - £55,000 per year), Employee Assistance Program, generous discount off your bill (including drinks), inclusion in our Employee of the Month programme and our annual Travel Trip, immediate start, opportunities for career progression, and much more.
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