Hotel Guest Experience Coordinator

2 days ago


Aberdeen, Aberdeen City, United Kingdom The Aberdeen Douglas Hotel Full time
Key Responsibilities
The successful candidate will be responsible for delivering exceptional customer service, handling guest inquiries, and resolving any issues that may arise. Other key duties include:
  • Making and confirming reservations in a timely manner
  • Assigning rooms and issuing room keys to guests
  • Processing all payment types, including credit cards and cash
  • Answering and processing guest calls, messages, requests, and questions in a polite and professional manner
  • Staying up-to-date with hotel products and services, including promotions and special offers
  • Upselling hotel amenities and services to maximize revenue
  • Providing guests with directions and information regarding property and local areas of interest
  • Maintaining a clean and organized front desk area, ensuring a positive first impression for guests
  • Working collaboratively with the front desk team to ensure seamless operations and exceptional guest satisfaction

Requirements and Qualifications
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. Knowledge of Guestline PMS is advantageous but not essential, as full training will be provided. We are committed to providing ongoing support and development opportunities for our team members, helping them to achieve their full potential.

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