Hospitality Service Coordinator

5 days ago


Aberdeen, Aberdeen City, United Kingdom RBH Full time

A 4-star contemporary hotel in Aberdeen is seeking a full-time Hospitality Service Coordinator to join its team. As a key member of the hotel's operations, you will play a crucial role in delivering exceptional guest experiences and maintaining the highest standards of customer service.

Company Overview

The Aberdeen Altens Hotel is managed by RBH Hospitality, an independent hotel management company with a reputation for excellence. Our hotels are located throughout the UK and offer a range of amenities and services to our guests.

Salary

The salary for this position is £8.60-£11.84 per hour, based on experience and qualifications. In addition to your hourly rate, you will also receive a range of benefits, including:

  • Discounted hotel room rates
  • Extra days holiday for your birthday
  • Flexible working arrangements
  • Flexible pay with Wage stream
  • Pension scheme
  • Real Living Wage Employer
  • Free meals on duty
  • Incentive programmes
  • Life Assurance
  • Free Health Club Membership
Job Description

As a Hospitality Service Coordinator, you will be responsible for ensuring that all aspects of guest service are delivered to the highest standard. This includes:

  • Providing exceptional customer service to guests
  • Ensuring that all rooms are clean and tidy before guests arrive
  • Maintaining high standards of housekeeping and laundry
  • Assisting with the delivery of food and beverage services
Required Skills and Qualifications

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Flexibility and adaptability
  • Basic knowledge of hospitality and customer service principles
Benefits

In addition to your hourly rate and benefits package, you will also have access to ongoing training and development opportunities to help you progress in your career.

Others

The Aberdeen Altens Hotel is committed to providing a positive and inclusive work environment for all employees. We are proud to be a Real Living Wage Employer and strive to create a workplace culture that values diversity and promotes equality.



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