Reception and Reservations Coordinator
2 days ago
Job Description
Holiday Inn Express is seeking a dedicated and results-driven Hotel Receptionist to join our team. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and collaborating with housekeeping and maintenance teams.
Main Tasks:
- Provide a warm welcome to guests upon arrival and assist with any queries or concerns.
- Process guest arrivals and departures efficiently, ensuring accurate collection of information and handling of payments.
- Manage phone calls and respond to guest inquiries in a professional manner.
- Collaborate with housekeeping and maintenance teams to maintain a clean and tidy reception area.
- Process guest requests and resolve any issues that may arise during their stay.
Requirements:
- Previous experience in a hotel or guest services role is required.
- Strong communication and interpersonal skills.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Basic knowledge of computer systems and software used in the hotel industry.
- Flexible and adaptable approach to working hours and tasks.
Salary and Benefits:
- A competitive salary of $42,500 per year.
- A range of benefits including discounted food, employee discount, health & wellbeing programme, and on-site parking.
- The opportunity to work in a dynamic and supportive team environment.
- A fast-paced and rewarding work schedule with opportunities for career growth and development.
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