Hotel Guest Services Representative
2 days ago
Holiday Inn Express is seeking a professional and welcoming Hotel Receptionist to join our team. The ideal candidate will be responsible for providing top-notch customer service, handling guest requests, and ensuring a seamless stay for our guests.
Responsibilities:
- Provide a warm welcome to guests and handle check-ins efficiently.
- Process reservations, cancellations, and modifications in a timely manner.
- Offer expert advice on hotel services, local attractions, and amenities.
- Manage phone calls and respond to guest inquiries promptly.
- Maintain an organized reception area and collaborate with housekeeping and maintenance teams.
- Ensure accurate processing of payments and uphold hotel policies and procedures.
Qualifications:
- Prior experience in a hotel or guest services role is preferred.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and maintain a positive attitude.
- Multilingual capabilities are highly desirable.
What We Offer:
- A competitive salary range: £24,500 - £25,000 per year.
- Tips and additional pay opportunities.
- A comprehensive benefits package, including discounted food, employee discount, health & wellbeing programme, and on-site parking.
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