Hotel Guest Services Representative

2 days ago


Aberdeen, Aberdeen City, United Kingdom Holiday Inn Express Full time
About the Role

Holiday Inn Express is seeking a professional and welcoming Hotel Receptionist to join our team. The ideal candidate will be responsible for providing top-notch customer service, handling guest requests, and ensuring a seamless stay for our guests.

Responsibilities:

  1. Provide a warm welcome to guests and handle check-ins efficiently.
  2. Process reservations, cancellations, and modifications in a timely manner.
  3. Offer expert advice on hotel services, local attractions, and amenities.
  4. Manage phone calls and respond to guest inquiries promptly.
  5. Maintain an organized reception area and collaborate with housekeeping and maintenance teams.
  6. Ensure accurate processing of payments and uphold hotel policies and procedures.

Qualifications:

  • Prior experience in a hotel or guest services role is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and maintain a positive attitude.
  • Multilingual capabilities are highly desirable.

What We Offer:

  • A competitive salary range: £24,500 - £25,000 per year.
  • Tips and additional pay opportunities.
  • A comprehensive benefits package, including discounted food, employee discount, health & wellbeing programme, and on-site parking.


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