Technical Support Specialist
1 week ago
At GoFibre Limited, we're on a mission to revolutionise broadband capabilities in rural Scotland and the north of England. As a Technical Support Specialist, you'll be at the forefront of this journey, connecting communities and empowering them with digital capability.
We're looking for an individual with previous experience in customer-facing IT support roles, preferably 1st line or helpdesk support. You should have a solid understanding of basic networking concepts such as IP addressing, routers, switches, and connectivity troubleshooting.
This is a challenging yet rewarding role that requires collaboration, innovation, commitment, and continual improvement. If you're passionate about delivering exceptional customer service and problem-solving skills, we'd love to hear from you.
Key Responsibilities:
- Provide technical assistance via phone, email, or chat to customers seeking help.
- Follow standard procedures for incident resolution and escalate complex issues to relevant departments.
- Offer clear and helpful guidance to customers, assisting with common problems such as connectivity issues, software errors, or login problems.
What We Offer:
- A competitive salary range of £25,000 - £30,000 per annum, depending on experience.
- 31 days holiday entitlement, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support, and career coaching.
- The opportunity to work with a dynamic team, driving innovation and making a real difference in the community.
We ensure equal opportunity and actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion, or orientation.
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