Technical Support Specialist
21 hours ago
We are seeking a skilled Technical Support Specialist to join our team at Iconic Resourcing in Edinburgh.
As a First Line Support Technician, you will be responsible for providing technical support to clients via phone and ticketing system.
Key responsibilities include diagnosing and resolving technical issues related to hardware, software, and network connectivity.
You will also escalate complex issues to second and third line support teams when necessary.
A strong understanding of Windows operating systems and Microsoft Office Suite is essential for this role.
BASIC KNOWLEDGE OF NETWORKING PRINCIPLES AND TROUBLESHOOTING IS REQUIRED
The ideal candidate will have 1-2 years of experience in a First Line Support role within a Managed Service Provider.
We offer a competitive salary up to £23,000 per annum, opportunities for professional development and career progression, and a company pension scheme.
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