Technical Infrastructure Support Specialist

1 day ago


Edinburgh, Edinburgh, United Kingdom Cognizant Full time

Cognizant's Cloud, Infrastructure & Security Services Practice is seeking a highly skilled Technical Infrastructure Support Specialist to join our team. As an Asset Support Engineer, you will play a critical role in providing end-to-end solutions for architecture, design, implementation, management, and ongoing support across the entire enterprise technology infrastructure.

Job Description:

This is an excellent opportunity for Deskside Support professionals to be part of leading-edge technology projects. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost.

Key Responsibilities:
  • To provide 1st and 2nd line support to internal customers regionally and globally for problems they have with customer issued hardware and software and access to systems.
  • Responsible for the majority of issues tracked via a problem ticketing system with occasional walk-ups and phone calls when the end user cannot access the ticketing system or in case of urgency.
  • Responsible for tickets involving issues or projects related to physical endpoints, software installed, connectivity as well as virtual machine support. Additionally, as needed, support end users and peer groups related to network, server, voice and conferencing systems.
  • To support key applications including operating system, security, performance, monitoring, client software, supporting systems and applications.
  • To perform complex troubleshooting and analysis to determine ways to improve a system's reliability, scalability, availability, and performance.
  • Responsible to work with engineers to design and implement solutions.
  • Documentation of troubleshooting guides and Technical Product Training.
  • Responsible to participate in project meetings, liaise, and participate in meetings with vendors and software providers.
  • To provide support and mentoring to other team members.
  • To provide on-job training to new or inexperienced members of the team.
  • Responsible for the end user systems within the corporate environments.
  • To install, configure and maintain proprietary software, Cisco software, MAC OS and Microsoft products including but not limited to Windows OS, Office 365, Webex, etc.
  • Responsible to assist technical Project Managers in delivering projects, System Administration, Project Management, BAU support & Global laptop inventory Management.


  • Edinburgh, Edinburgh, United Kingdom Xerox Corporation Full time

    Job Title: Technical Support SpecialistXerox Corporation is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide level 2 support for key incidents and issues related to...


  • Edinburgh, Edinburgh, United Kingdom Xerox Corporation Full time

    Job Title: Technical Support SpecialistXerox Corporation is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide level 2 support for key incidents and issues related to...


  • Edinburgh, Edinburgh, United Kingdom Squiz Full time

    We're seeking a Technical Support Specialist with a strong background in Linux-based systems to join our Support Organisation at Squiz. The ideal candidate will have 3-5 years of experience in troubleshooting complex technical issues and excellent client-facing communication skills.Key skills required include:Autonomy in fault findingExperience working in...


  • Edinburgh, Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time

    Job Title: IT Infrastructure Support Specialist EdinburghWe are seeking a highly skilled IT Infrastructure Support Specialist to join our team in Edinburgh. As an IT Infrastructure Support Specialist, you will be responsible for maintaining and promoting the highest level of service to our clients.Key Responsibilities:Responsible for maintaining and...


  • Edinburgh, Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time

    Job Title: IT Infrastructure Support Specialist EdinburghWe are seeking a highly skilled IT Infrastructure Support Specialist to join our team in Edinburgh. As an IT Infrastructure Support Specialist, you will be responsible for maintaining and promoting the highest level of service to our clients.Key Responsibilities:Responsible for maintaining and...


  • Edinburgh, Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time

    Job Description:We're seeking a highly motivated IT Infrastructure Support Specialist to join our team in Edinburgh. As a key member of our infrastructure team, you'll be responsible for resolving a wide range of Wintel infrastructure faults, ensuring minimal disruption to our clients.With a focus on providing excellent customer service, you'll work closely...


  • Edinburgh, Edinburgh, United Kingdom Squiz Full time

    We are seeking a skilled Technical Support Specialist to join our Support Organisation at Squiz. This role requires a strong background in troubleshooting and resolving complex technical issues related to Linux systems.The ideal candidate will have experience with Linux distributions, web stacks, revision control systems, and server monitoring tools....


  • Edinburgh, Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time

    Job Title: IT Infrastructure Support Specialist EdinburghWe are seeking a highly skilled IT Infrastructure Support Specialist to join our team in Edinburgh. As an IT Infrastructure Support Specialist, you will be responsible for maintaining and promoting the highest level of service to our clients.Key Responsibilities:Responsible for maintaining and...


  • Edinburgh, Edinburgh, United Kingdom Pick for Britain Full time

    At Pick for Britain, we're seeking a skilled Mainframe Infrastructure Specialist to join our team. As a Mainframe Infrastructure Specialist, you'll play a critical role in ensuring the operational health of our platform, covering all aspects of service, risk, cost, and people.This is an opportunity to hone your analytical skills and contribute to the...

  • IT Support Specialist

    3 weeks ago


    Edinburgh, Edinburgh, United Kingdom Cathcart Technology Full time £24,000 - £26,000

    Job Title: IT Support SpecialistAbout the Role:We are seeking an experienced IT Support Specialist to join our team at Cathcart Technology. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our users, ensuring that our IT systems and infrastructure are running smoothly and efficiently.Key...


  • Edinburgh, Edinburgh, United Kingdom Saragossa Full time

    Role OverviewSaragossa is seeking a skilled IT Infrastructure Specialist to join our team in Edinburgh. As a key member of our technical support team, you will be responsible for providing expert-level support for our investment and trading firms across the UK.Key ResponsibilitiesDesign, implement, and maintain IT infrastructure systems, including Active...


  • Edinburgh, Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time

    Job Description:We are seeking a highly skilled IT Infrastructure Engineer to join our team in Edinburgh. As a key member of our infrastructure team, you will be responsible for maintaining and promoting the highest level of service to our clients.Key Responsibilities:Responsible for maintaining and promoting highest level of service to the client.Adhering...


  • Edinburgh, Edinburgh, United Kingdom Xerox Corporation Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Xerox Corporation. As a Technical Support Specialist, you will play a critical role in providing high-quality support services to our customers.Your primary function will be to respond to customer IT support calls in a polite and efficient manner. You will be responsible for...


  • Edinburgh, Edinburgh, United Kingdom Disclaimer: ANY-Web Ltd. Full time

    As a Mainframe Infrastructure Specialist at ANY-Web Ltd., you will be responsible for ensuring the operational health of the platform, covering all aspects of service, risk, cost, and people. You will support the team's activities to maintain platform integrity in line with technical roadmaps, while supporting change demands from domains or centres of...


  • Edinburgh, Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time

    Job Title: Desktop Technical SpecialistJob Summary:GBA5 EntServ UK Limited is seeking a skilled Desktop Technical Specialist to join our team. As a key member of our IT department, you will be responsible for providing advanced technical support to our clients, resolving software and hardware issues, and ensuring the smooth operation of our desktop...


  • Edinburgh, Edinburgh, United Kingdom NatWest Group Full time

    As a Mainframe Infrastructure Specialist at NatWest Group, you will be responsible for ensuring the operational health of the platform, covering all aspects of service, risk, cost, and people.This role involves supporting the team's activities to maintain platform integrity in line with technical roadmaps, while supporting change demands from domains or...


  • Edinburgh, Edinburgh, United Kingdom Click Digital Full time

    Job Title: IT Infrastructure SpecialistWe are seeking a skilled IT Infrastructure Specialist to join our team at Click Digital. As an IT Infrastructure Specialist, you will be responsible for providing 3rd level hardware break fix services to our HPE X86 estate.Key Responsibilities:Providing full IMAC services (install, decommission, and moves) across both...


  • Edinburgh, Edinburgh, United Kingdom Avaloq Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Avaloq. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, answering their questions, troubleshooting problems, and escalating issues to the appropriate team...

  • IT Support Specialist

    3 weeks ago


    Edinburgh, Edinburgh, United Kingdom Cathcart Technology Full time

    Job Title: IT Support SpecialistJob Summary: We are seeking an IT Support Specialist to join our team at Cathcart Technology. The successful candidate will be responsible for providing technical support to our users, troubleshooting issues, and resolving problems in a timely and efficient manner.Key Responsibilities:Provide technical support to users via...

  • IT Support Specialist

    2 weeks ago


    Edinburgh, Edinburgh, United Kingdom Cathcart Technology Full time

    Job Title: IT Support SpecialistJob Summary: We are seeking an IT Support Specialist to join our team at Cathcart Technology. The successful candidate will be responsible for providing technical support to our users, troubleshooting issues, and resolving problems in a timely and efficient manner.Key Responsibilities:Provide technical support to users via...