Technical Infrastructure Support Specialist
1 day ago
Cognizant's Cloud, Infrastructure & Security Services Practice is seeking a highly skilled Technical Infrastructure Support Specialist to join our team. As an Asset Support Engineer, you will play a critical role in providing end-to-end solutions for architecture, design, implementation, management, and ongoing support across the entire enterprise technology infrastructure.
Job Description:This is an excellent opportunity for Deskside Support professionals to be part of leading-edge technology projects. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost.
Key Responsibilities:- To provide 1st and 2nd line support to internal customers regionally and globally for problems they have with customer issued hardware and software and access to systems.
- Responsible for the majority of issues tracked via a problem ticketing system with occasional walk-ups and phone calls when the end user cannot access the ticketing system or in case of urgency.
- Responsible for tickets involving issues or projects related to physical endpoints, software installed, connectivity as well as virtual machine support. Additionally, as needed, support end users and peer groups related to network, server, voice and conferencing systems.
- To support key applications including operating system, security, performance, monitoring, client software, supporting systems and applications.
- To perform complex troubleshooting and analysis to determine ways to improve a system's reliability, scalability, availability, and performance.
- Responsible to work with engineers to design and implement solutions.
- Documentation of troubleshooting guides and Technical Product Training.
- Responsible to participate in project meetings, liaise, and participate in meetings with vendors and software providers.
- To provide support and mentoring to other team members.
- To provide on-job training to new or inexperienced members of the team.
- Responsible for the end user systems within the corporate environments.
- To install, configure and maintain proprietary software, Cisco software, MAC OS and Microsoft products including but not limited to Windows OS, Office 365, Webex, etc.
- Responsible to assist technical Project Managers in delivering projects, System Administration, Project Management, BAU support & Global laptop inventory Management.
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