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IT Support Specialist

4 weeks ago

Edinburgh, Edinburgh, United Kingdom Cathcart Technology Full time

Job Title: IT Support Specialist

Job Summary: We are seeking an IT Support Specialist to join our team at Cathcart Technology. The successful candidate will be responsible for providing technical support to our users, troubleshooting issues, and resolving problems in a timely and efficient manner.

Key Responsibilities:

  • Provide technical support to users via phone, email, and in-person
  • Troubleshoot and resolve technical issues with computer systems, software, and network infrastructure
  • Document and track technical issues and resolutions
  • Collaborate with the IT team to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • Strong technical knowledge of computer systems, software, and network infrastructure
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Experience with help desk software and ticketing systems
  • High school diploma or equivalent required; degree in computer science or related field preferred

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply: If you are a motivated and detail-oriented individual with a passion for technology, please submit your application, including your resume and cover letter, to [insert contact information].