Senior Technical Support Specialist

7 hours ago


Edinburgh, Edinburgh, United Kingdom IF Recruitment Full time

We are seeking a highly skilled Technical Support Specialist to join our team for a 6-month project with IF Recruitment.

Project Overview:

The successful candidate will work on-site and be responsible for providing high-level technical support for O365 applications, Teams, Outlook/Exchange, and the Office suite of applications.

Key Responsibilities:

  1. Troubleshoot complex technical issues related to hardware and software, including Surface Pro and docking stations.
  2. Provide expert-level support for Intune, Azure Multi-Factor Authentication, Citrix Workspace, iPhones, and SharePoint.
  3. Collaborate with stakeholders to resolve technical issues efficiently.
  4. Maintain excellent communication skills to effectively interact with clients and internal teams.

Requirements:

  • Minimum 5 years of experience in technical support roles, with expertise in Microsoft products.
  • Demonstrated knowledge of Intune, Azure Multi-Factor Authentication, Citrix Workspace, and other relevant technologies.
  • Strong problem-solving skills and ability to work under pressure.

Benefits:

  • A competitive salary range: $90,000 - $120,000 per year, depending on experience.
  • Opportunity to work with a global enterprise on a prestigious project.
  • Professional growth and development opportunities within IF Recruitment.

What We Offer:

A dynamic work environment with a collaborative team, flexible working arrangements, and a comprehensive benefits package.



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