Senior Technical Support Specialist
3 weeks ago
About the Role
We are seeking a highly skilled Senior Technical Support Adviser to join our team at Royal London Mutual Insurance Society. As a Senior Technical Support Adviser, you will provide expert technical support to internal and external customers, ensuring compliance with legislative and regulatory requirements.
Key Responsibilities
- Develop and maintain technical content for internal and external stakeholders, including business development managers, newsletters, and our adviser-facing Technical Central website.
- Provide pensions and ISA technical support, reviewing legislative or regulatory change papers to identify impacts on our UK propositions.
- Analyse and communicate the impact of legislative and regulatory change on RL Group and our UK propositions.
- Identify trends in queries and provide content for business development manager and adviser training, newsletters, and the Technical Central website.
- Support the delivery of new developments and improvements to UK propositions and regulatory projects.
- Assist senior leaders in implementing and embedding our risk processes.
- Maintain the Technical Central website, creating and updating a collection of technical articles.
Requirements
- Previous experience in a similar pensions and ISA legislation/support role.
- Strong knowledge of pensions and ISA legislation.
- Ability to work independently without direct supervision.
- PC literate with knowledge of all main Microsoft Office applications.
About Us
We are the UK's largest mutual life, pensions, and investment company, offering protection, long-term savings, and asset management products and services. We reward our employees with great workplace benefits, including 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme, and private medical insurance.
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