IT Specialist
4 weeks ago
Job Overview
At Careers Plus, we are seeking a skilled IT Specialist - Technical Support to join our team. As a Service Desk Coordinator, you will serve as the primary point of contact for all incoming support tickets.
Key Responsibilities
- Perform initial reviews of support tickets to assess urgency and direct tickets to the appropriate team or engineer for resolution.
- Develop and maintain strong technical expertise to understand complex issues and their impact on systems and end users.
- Collaborate with a proactive mindset to conduct ticket reviews and ensure effective solutions are delivered to clients.
- Work proficiently with a Microsoft tech stack.
- Foster great communication and teamwork skills.
Requirements
- Previous experience in an MSP environment in a technical support role.
- Strong technical expertise with the ability to understand complex issues.
- A proactive mindset with a focus on root cause analysis.
- Proficient working with a Microsoft tech stack.
- Great communication and teamwork skills.
If you have a passion for technical support and a desire to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.
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