Technical Support Specialist

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Avaloq Careers Full time
Job Overview:

Avaloq Careers is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to customers of our SaaS platform. This includes answering customer questions, troubleshooting problems, and escalating issues to the appropriate team members.

Key Responsibilities:



* Answer customer questions via ticketing tool or email
* Troubleshoot technical issues with our SaaS platform
* Escalate complex issues to senior team members
* Collaborate with cross-functional teams to resolve customer issues
* Provide excellent customer service and support

Requirements:



* Strong technical skills and knowledge of software applications
* Excellent communication and problem-solving skills
* Ability to work independently and as part of a team
* Strong customer service skills and ability to work with customers
* Familiarity with ticketing tools and software applications

What We Offer:



* Opportunity to work with a leading provider of wealth management technology and services
* Collaborative and supportive work environment
* Opportunity to develop your technical skills and knowledge
* Competitive salary and benefits package
* Opportunity to work with a global team and contribute to the success of the company

About Avaloq Careers:



Avaloq Careers is a leading provider of wealth management technology and services. We are committed to delivering high-quality solutions to our customers and providing excellent customer service and support. We are seeking a skilled Technical Support Specialist to join our team and contribute to our success.



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