Enterprise Technical Support Specialist

2 weeks ago


Edinburgh, Edinburgh, United Kingdom Adobe Full time

Technical Expertise

We're seeking a highly skilled Technical Support Specialist to join our team at Adobe. As a key member of our support team, you will provide high-level technical support to our enterprise customers, focusing on Creative Cloud, Document Cloud, and pdf-technologies.

Responsibilities

  • Collaborate closely with system admins to resolve technical issues related to GenAI, Firefly, APIs, deployment, SSO, licensing, networking, and product-related issues.
  • Troubleshoot complex customer issues and work closely with engineering to resolve them.
  • Assist customers in configuring and deploying enterprise software packages.
  • Author and review knowledgebase articles and training materials for customers and internal reference.
  • Provide expert services assistance on technical topics via phone and web conference.
  • Research and log bugs in the bug database and work with QE, Engineering, and Product Management to prioritize urgent issues.

Requirements

  • German or French, in addition to English, is essential.
  • Bachelor's degree or equivalent.
  • Solid understanding of Mac and Windows operating systems.
  • Knowledge of SSO, Adobe Creative Cloud, and Adobe Document Cloud.
  • Strong time management and organizational skills.
  • Excellent communication and interpersonal skills.


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