Enterprise Technical Support Specialist

2 weeks ago


Edinburgh, Edinburgh, United Kingdom Adobe Full time

Unlock Your Potential at Adobe

We're on a mission to empower people to create beautiful and powerful digital experiences. As a key member of our team, you'll play a critical role in delivering exceptional support to our enterprise customers.

Key Responsibilities:

  • Collaborate closely with system admins to resolve deployment, SSO, licensing, networking, and product-related issues.
  • Troubleshoot complex customer issues and work with engineering to find resolutions.
  • Assist customers in configuring and deploying enterprise software packages.
  • Work independently and as part of a team in a fast-paced environment.
  • Occasional travel to customer sites or technical conferences.

Requirements:

  • German and English language skills essential.
  • Bachelor's degree or equivalent.
  • Solid understanding of Mac and Windows operating systems.
  • Knowledge of SSO, Adobe Creative Cloud, and Adobe Document Cloud.
  • Strong time management and organizational skills.
  • Excellent communication and interpersonal skills.

About Adobe

We're passionate about empowering people to create and deliver exceptional digital experiences. Join us in our mission to make a lasting impact.



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