Technical Support Specialist for Enterprise Clients

3 weeks ago


Edinburgh, Edinburgh, United Kingdom Adobe Full time

About the Role:

As a technical support specialist for enterprise clients, you will be responsible for providing high-level technical support to industry-leading accounts, focusing on Creative Cloud, Document Cloud, and pdf-technologies. This role requires collaboration with system admins to support deployment, SSO, licensing, networking, and product-related issues.

Key Responsibilities:
- Collaborate with system admins to resolve technical issues and implement solutions.- Troubleshoot complex customer problems and work closely with engineering to resolve them.- Assist Adobe enterprise customers in configuring and deploying enterprise software packages.- Work independently and as part of a team in a fast-paced environment.- Occasional travel to customer sites or technical conferences.- You will enjoy handling diverse challenges and look forward to learning new technologies.- Author knowledgebase articles and training materials for customers and internal reference.- Provide expert services assistance on technical topics to enterprise customers via phone and web conference.- Research and log bugs in the bug database and work with QE, Engineering, and Product Management to prioritize urgent issues.

Requirements:
- Essential German and English language skills.- Bachelor's degree or equivalent.- Solid understanding of Mac and Windows operating systems.- Knowledge of SSO, Adobe Creative Cloud, and Adobe Document Cloud.- Familiarity with installer/deployment technologies.- Strong time management and organizational skills.- Excellent communication skills.- Strong interpersonal skills and ability to build lasting relationships with stakeholders and customers.- Knowledge of Terminal Server technologies and JavaScript is a bonus.



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