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Groups & Reservations Coordinator

2 months ago

St John's Wood, United Kingdom Danubius Hotel Full time
About the Role

We are seeking a highly skilled and enthusiastic Groups & Reservations Coordinator to join our Sales & Marketing Team on a 1-year fixed-term contract. As a key member of our team, you will be responsible for supporting the Groups & Reservations function in both day-to-day operations and taking ownership for coordination and facilitation of group bookings and reservations.

Key Responsibilities
  • Build and maintain positive business relationships with customers, actively seeking feedback and conducting customer show arounds.
  • Respond to all groups & reservations enquiries to provide accurate information, negotiate rates with customers, and communicate needs to other departments as necessary.
  • Respond to customer comments and complaints, seeking Manager's support where necessary, and ensure accuracy of all statistical data and charges to customer accounts.
  • Utilize product knowledge to offer alternative solutions to customers, ensuring that all enquiries are dealt with in an efficient and pleasant manner.
  • Check all correspondence in connection with reservations and deal with them accordingly, maintaining the filing system and building relationships with clients to ensure unrivalled service and opportunity to gain repeat business.
Requirements
  • Previous experience working with Opera or in a Reservations role.
  • Excellent interpersonal skills, able to communicate with all levels of organisation.
  • Great verbal and written communication skills.
  • Proficiency in Microsoft Outlook, Word, and Excel.
  • Strong attention to detail, organisational skills, and ability to manage own workload.