Reservations Coordinator

3 weeks ago


St Albans, Hertfordshire, United Kingdom Sopwell House Full time
About Sopwell House

Located in the picturesque Hertfordshire countryside, Sopwell House is a luxurious 4-star Georgian country house hotel and spa. Our commitment to excellence and dedication to providing unforgettable experiences make us a premier destination for guests seeking relaxation and luxury.

Job Summary

We are seeking a detail-oriented and passionate Reservations Agent to join our dynamic One Stop Shop (OSS) team. As a key member of our team, you will be responsible for providing exceptional customer service while handling reservations for various hotel services, ensuring a seamless and professional experience for our guests.

Key Responsibilities
  • Process and confirm guest reservations for all hotel services, including bedrooms, dining outlets, and spa appointments.
  • Ensure all guest reservations receive same-day confirmation or cancellation emails.
  • Handle guest inquiries via phone, letter, or email with efficiency and accuracy.
  • Assist guests with any special requests, ensuring a seamless booking experience.
  • Maintain up-to-date knowledge of all hotel services, promotions, and events to upsell and maximize revenue.
  • Work collaboratively with other departments to ensure smooth operations across the hotel.
Requirements
  • Strong communication skills with proficiency in both written and spoken English.
  • Previous experience working in a hotel environment, ideally in a reservations role.
  • Knowledge of Opera or a similar reservation system is advantageous.
  • The ability to work well under pressure, handling multiple tasks with attention to detail.
  • A flexible approach to working hours, including shifts, weekends, and bank holidays.
  • A positive, proactive attitude with a desire to exceed guest expectations.
What We Offer
  • Extensive Training & Development Opportunities to support your career progression.
  • Free staff meals and on-site parking to make your workday easier.
  • Discounted Food & Beverage, Accommodation, and Spa services across the AB Hotels Group.
  • 28 days holiday, plus 1 extra day off on your birthday to celebrate you.


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