Customer Success Professional
24 hours ago
**Job Title:** Customer Success Professional
About Seopa LtdWe are a multi-award-winning company, and this is an excellent time to join our team. We provide software and systems to other companies and operate our own insurance comparison brands.
Our products are used by over 400 financial partners in the insurance, finance, and utilities industry. We have been recognised with several prestigious awards, including six consecutive Deloitte Technology Fast 50 awards and a Platinum Best Managed Companies award.
**Salary:** £35,000 - £55,000 per year, depending on experience**Job Description:**As a Customer Success Professional, you will contribute directly to our success by owning customer accounts, shaping long-term partnerships, and driving mutual growth with our clients. You will work in a friendly, dynamic, and inclusive environment with like-minded, talented, and passionate individuals.
You will be responsible for:
- Owning relationships with multiple accounts and being a trusted advisor
- Negotiating contracts and new product opportunities
- Representing us at customer meetings, conferences, and exhibitions
- Providing product support and resolving issues in a timely manner
- Onboarding new customers and collaborating with other teams
**Required Skills and Qualifications:**
- Minimum of 1 year's experience in a customer-facing, account management role
- Strong analytical skills to interpret data
- Excellent communication and negotiation skills
- Ability to self-educate and adapt to new situations
**Benefits:*
- Competitive salary and comprehensive benefits package
- Performance-based bonus and private medical insurance
- Life assurance and pension scheme
- Hybrid working arrangements and annual travel card loan
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