Linux Desktop Support Specialist

1 week ago

London, Greater London, United Kingdom Canonical Full time

Canonical is seeking a highly skilled and motivated Linux Desktop Support Associate to join our team. As a key member of our support team, you will be responsible for delivering exceptional technical support to our employees and customers.

Key Responsibilities:

  • Provide technical support for employees via phone, email, and web
  • Assist with technical onboarding for new employees
  • Support international events with technical and infrastructure expertise
  • Act as an internal customer advocate, keeping them updated in a timely manner
  • Ensure all support requests are handled according to our Service Level Agreement (SLA) and to the highest possible customer satisfaction
  • Contribute findings to a common knowledge base and keep it up to date
  • Draft and distribute technical notices for internal and external communication
  • Prioritize work to accomplish the most important and urgent tasks first
  • Stay up to date with our products and services
  • Maintain regular communication with the rest of the team

Requirements:

  • Bachelor's degree in a technical field from an accredited college or university
  • Experience in a Linux-based environment
  • Linux knowledge, including installation, troubleshooting, and basic configuration of recent Ubuntu Desktop releases
  • Basic desktop Linux usage, including command line tools for exploring and manipulating the file system
  • Basic troubleshooting, including collecting logs and fine-tuning by editing configuration files
  • Familiarity with safely installing, uninstalling, reinstalling, and repartitioning machines running Ubuntu Linux
  • Understanding of Gmail, Google Calendar, Google Applications, and Single Sign-On
  • Ability to learn quickly, thrive on change, and handle the pressure of a customer-facing job
  • Excellent written and verbal English communication skills
  • Willingness to travel up to 4 times a year for internal events

Preferred Skills:

  • Some knowledge of programming languages, such as bash, python, Perl, Ruby, Javascript, C, or C++
  • Customer support experience

About Canonical:

Canonical is a company that values innovation, collaboration, and customer satisfaction. We offer a fully remote working environment, a personal learning and development budget, annual compensation reviews, recognition rewards, and a range of other benefits.

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