Linux Desktop Support Specialist
1 month ago
Technical Support Role at Canonical
This is an exciting opportunity for a skilled Linux engineer to join Canonical's technical support team. As a Linux Desktop Support Specialist, you will be responsible for delivering exceptional technical support to customers using Ubuntu and open-source products.
Key Responsibilities:
- Provide technical expertise and support to customers via phone, email, and web
- Own and manage technical support cases from start to finish
- Collaborate with internal teams to resolve complex technical issues
- Contribute to knowledge base articles and maintain existing content
- Participate in training sessions and team gatherings to stay up-to-date with new products and technologies
Requirements:
- Bachelor's degree in a technical field or equivalent experience
- Experience with Linux troubleshooting and system performance optimization
- Strong written and verbal communication skills
- Ability to learn quickly and thrive in a fast-paced customer-facing environment
About Canonical:
Canonical is a leading developer of open-source software, including the popular Ubuntu operating system. We are committed to delivering exceptional technical support to our customers and are seeking a skilled Linux engineer to join our team.
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